Customer Service Representative

hace 7 días

Ciudad de México, Ciudad de México Genesis Roofing A tiempo completo

About Us

We are a fast-growing roofing company focused on residential roof replacements and repairs. We generate leads through Facebook Ads, Google, and other inbound sources and are scaling aggressively. We're looking for a sharp, confident SDR / Appointment Setter to be the first point of contact with homeowners and book qualified roof inspections for our sales team.

If you're money-motivated, comfortable on the phone, and know how to control conversations without sounding salesy, this role is for you.

  • Responsibilities
    Call inbound leads quickly and follow up with unresponsive prospects
  • Make outbound calls/texts to warm leads
  • Qualify homeowners (property type, ownership, timing, issues)
  • Book confirmed roof inspection appointments on our calendar
  • Handle objections professionally (price concerns, "just looking," timing)
  • Send confirmation texts and reminders to reduce no-shows

  • Update CRM notes accurately and consistently

  • What We're Looking For
    Strong phone presence and clear communication

  • Comfortable talking to homeowners (no fear of objections)
  • Organized, reliable, and consistent with follow-ups
  • Coachable and open to scripts and call reviews
  • Experience in roofing, home services, or appointment setting is a BIG plus

  • Experience with CRMs, SMS, and dialers preferred

  • Compensation
    Base pay + Performance bonuses

  • Clear path to higher pay and leadership as we scale

  • Why This Role Is Different,
    Warm leads

  • Simple offer homeowners understand
  • Short sales cycle
  • Opportunity to grow into Senior CSR or Inside Sales
  • Direct access to ownership and real feedback

How to Apply

Send:

  • A short VIDEO on why you'd be good for this role
  • Any relevant sales or appointment-setting experience
  • Your availability (days / hours per week)

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