Vacation Advisor

hace 2 días

HVC Mexico Call Center Hyatt Vacation Club A tiempo completo

Train in office with future work from home opportunities possible

Job Summary

  • Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.
  • Answer questions about vacation destinations and resort facilities and services.
  • This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
  • Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
  • Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
  • Verify individuals or couples meet the eligibility requirements.  
  • Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
  • Confidently ask the potential owner to reserve dates for the package.
  • Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
  • Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.  
  • Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.  
  • #imvwcala
  • #callcenter

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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