Service Coordinator
hace 7 días
Position Summary
Milacron
is looking for a
Service Coordinator
to join our team in
Querétaro
, Mexico
.
Work You'll Do
- Ensure the prompt and efficient fulfillment of customer technical service requests (internal and external), maintaining high levels of customer satisfaction through empathy, interest, and effective follow-up to ensure successful closure.
- Advise and coordinate the team of technicians to meet the sales AOP of the business unit, overseeing daily tasks and ensuring team performance aligns with KPIs.
- Manage and control the schedule of service technicians, prioritizing service requests based on customer needs and urgency.
- Provide telephone support when required, considering the urgency of customer issues, and ensure effective communication and problem resolution.
- Supervise daily tasks assigned to technicians, ensuring compliance with company policies, code of conduct, and confidentiality standards.
- Maintain and verify the proper functioning of tools and equipment used in service activities.
- Follow up on purchase orders and service assignments from initiation to completion, ensuring timely delivery.
- Evaluate and record service data for KPI tracking and reporting purposes.
- Control and manage the service department's budget, preparing billing and service reports accurately.
- Safeguard company assets under your responsibility (laptop, vehicle, mobile, tools) at all times.
- Be available to attend to customers and technicians on working days and weekends, demonstrating flexibility and commitment to service excellence.
Qualifications
- Education: Industrial Engineering or related field
- Experience: 3+ years in a similar position, personnel management, and knowledge of plastic injection processes
- English: Intermediate (Business and Technical)
Who We Are
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating ("MRO") supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
-
Title Coordinator
hace 4 horas
Polotitlán de la Ilustración, Méx., México Ritchie Bros. A tiempo completoABOUT US- ABOUT THE TEAM - We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service...
-
Title Coordinator
hace 2 días
Polotitlán de la Ilustración, Méx., México Ritchie Bros. A tiempo completoThe Regional Titles Coordinator is responsible for the coordination of all activities involved in processing vehicle titles & registrations for our Live Auction activity within the province. The Regional Titles Coordinator processes vehicle titles & registrations accurately & efficiently and in accordance with both company and province agency requirements....
-
Service Coordinator
hace 8 horas
La Paz, Baja California Sur, México EPTA A tiempo completoDescriptionComo miembro clave del equipo, desempeñarás un papel vital en la organización al derivar al mantener una sana relación con el cliente y llegar a los objetivos y metas con la Compañía.Funciones: Coordinación de personal para los mantenimientos preventivos y correctivos a sistemas de refrigeración comercialProgramar y Supervisar las visitas...
-
Hsse Coordinator
hace 3 semanas
La Laguna, México EthosEnergy Group A tiempo completoReferenceEPR Posting ReferenceLocationLa Laguna, Gomez Palacios MexicoTypeFull TimeJob CategoryOperations- The La Laguna Power Plant located in La Laguna, Mexico is seeking an HSSE Coordinator. This role will have direct management and oversight of the Health, Safety, Security and Environmental plans, policies, procedures, and compliance programs for the O&M...
-
Service Coordinator
hace 1 semana
La Paz, B.C.S., México EPTA GROUP A tiempo completoComo miembro clave del equipo, desempeñarás un papel vital en la organización al derivar al mantener una sana relación con el cliente y llegar a los objetivos y metas con la Compañía.Funciones:Coordinación de personal para los mantenimientos preventivos y correctivos a sistemas de refrigeración comercialProgramar y Supervisar las visitas de...
-
Quality Coordinator
hace 7 días
San Miguel de La Victoria, Morelos, México Android Industries A tiempo completoDo you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvement. We...
-
Materials Planner Coordinator
hace 2 semanas
Tetla de la Solidaridad, México Prysmian Group A tiempo completoTeam Overview and Job responsibilitiesWe believe that today's talents are tomorrow's global leaders and we are eager to brighten your future!We have an exciting opportunity for you!We are looking for a S&OP Coordinator to join our Supply Chain team.Based in Tetla - Mexico.Main responsibilities:- Responsible for the S&OP process, leading monthly meetings with...
-
Materials Planner Coordinator
hace 3 semanas
Tetla de la Solidaridad, México Prysmian Group A tiempo completoTeam Overview and Job responsibilitiesWe believe that today’s talents are tomorrow’s global leaders and we are eager to brighten your future! We have an exciting opportunity for you!We are looking for a S&OP Coordinator to join our Supply Chain team. Based in Tetla - Mexico.Main responsibilities:- Responsible for the S&OP process, leading monthly...
-
Piping Designer
hace 3 semanas
La Barca, México HRO A tiempo completoResponsible for **Piping Designer,** layout, checking of refining, chemical, and petrochemical facilities projects assigned under direction of the Project Coordinator. This designer will work closely with various discipline designers and discipline engineers to perform and coordinate piping design for projects assigned. Other duties will be as...
-
Piping Designer
hace 2 semanas
La Barca, México Hro A tiempo completoResponsible for **Piping Designer,** layout, checking of refining, chemical, and petrochemical facilities projects assigned under direction of the Project Coordinator.This designer will work closely with various discipline designers and discipline engineers to perform and coordinate piping design for projects assigned.Other duties will be as...
