Bilingual Customer Service Representative

hace 1 semana

Ciudad de México CDMX SpotOn: Corporate A tiempo completo

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

- Named one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

We are looking for **Restaurant Management** to join our customer service team.

**Position Overview**:
As a **Restaurant Management Analyst** at spotOn, you will play a crucial role in ensuring our customers receive the highest level of service and support.

**Responsibilities**:

- Provide exceptional customer service through both verbal and written communication channels, ensuring a positive customer experience at all times.
- Demonstrate strong problem-solving skills, particularly in handling difficult and high-stress situations, to ensure customer satisfaction and issue resolution.
- Assist customers in understanding their statements by explaining charges and rates in a clear and understandable manner.

**Requirements**:

- Advanced English (C1)
- 1-3 years of experience working in a customer service and tech support environment
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.

**Qualifications**:

- Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.
- Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.
- Documentation: Proficiency in maintaining accurate and organized records of customer interactions.
- Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams.
- Adaptability: Flexibility to adapt to changing technologies and customer needs.

**Benefits**:

- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
- Food Vouchers $1,500.00 mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan

**#LI-Onsite**

SpotOn is an e-verify company.

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