MES Support Engineer

hace 1 día

Monterrey, Nuevo León, México LTIMindtree A tiempo completo

Duration:
Fixed Term

Experience Level:
3–5 years

Location:
Onsite – Monterrey

Overview:

We are seeking an MES Support Engineer with strong expertise in
Ignition
and
Microsoft SQL
to provide onsite support for MES applications. This role is ideal for professionals who excel in troubleshooting, proactive issue resolution, and ensuring smooth operations in manufacturing environments.

Key Responsibilities:

  • Provide day-to-day onsite support for MES applications at the customer's location (7:00 AM – 4:00 PM).
  • Troubleshoot and resolve production issues promptly and effectively.
  • Utilize Ignition and Microsoft SQL skills to maintain and improve application performance.
  • Collaborate with customers and internal teams to address support requirements.
  • Use ticketing tools like
    ServiceNow
    and
    Jira
    to track and manage support tickets.
  • Communicate clearly with stakeholders regarding issue status and resolutions.
  • Continuously monitor MES application health and suggest improvements.
  • Maintain documentation related to support activities and issue resolutions.

Role Expectations:

  • Proactive approach to identifying and resolving production issues.
  • Strong communication and stakeholder management skills.
  • Ability to work independently and ensure minimal downtime for MES applications.

Qualifications:

  • 3–5 years of hands-on experience or strong knowledge in
    Ignition
    and
    Microsoft SQL
    .
  • Familiarity with
    Perspective/Vision modules
    in Ignition.
  • Prior experience in support projects is mandatory.
  • Knowledge of MES and manufacturing processes is a plus.
  • Experience with ticketing tools such as
    ServiceNow
    and
    Jira
    is desirable.

Our Benefits:

  • 100% payroll
  • Major Medical Insurance
  • Visual and Dental Insurance
  • Life Insurance
  • 3% Food Coupons
  • 12 vacation days
  • 15 days Christmas Bonus (aguinaldo)
  • 25% Vacation Bonus (prima vacacional)
  • IMSS/ AFORE/INFONAVIT
  • Home Office Bonus

LTIMindtree is an equal opportunity employer committed to diversity in the workplace. Employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability, genetic information, union affiliation, affectional or sexual orientation, or any other characteristic protected by applicable law.

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