USCIS Communications Legal Assistant

hace 2 días

Ciudad de México, Ciudad de México Moaddel Law Firm A tiempo completo
:

Who We Are

Moaddel Law Firm APC is a fast growing Los Angeles based Criminal Defense and Immigration firm. We support families and individuals navigating complex immigration processes by maintaining strong communication, reliable case updates, and structured workflows. Our USCIS department handles a high volume of clients, and we rely on organized, service oriented team members who can keep cases moving smoothly through every stage.

The Opportunity

We are looking for a USCIS Communications Legal Assistant who thrives in a fast paced environment and can manage large volumes of client communication. This role supports clients and attorneys by keeping them informed, gathering required documents, managing deadlines, conducting intro calls, and ensuring every USCIS case moves forward accurately and on time. You will handle incoming and missed calls, schedule follow ups, track deadlines, update spreadsheets, and support overall USCIS case progress.

Work Setup

  • Remote
  • Full time, 40 hours
  • Monday to Friday, 8:30 a.m. to 5:30 p.m. PST
  • Daily communication with clients, attorneys, and support staff

What You'll Do

  • Address incoming and missed calls with exceptional customer service
  • Keep clients updated throughout their USCIS process
  • Perform intro calls within 24 hours of case assignment
  • Send follow up emails and text messages daily
  • Create client profiles and forms, and send Docketwise invitations
  • Add new cases to spreadsheets and update tracking systems
  • Request and collect required documentation from clients
  • Calendar USCIS and internal deadlines
  • Schedule USCIS related prep meetings and client appointments
  • Organize, maintain, and close case files
  • Review and act on approximately 15–30 Clio tasks per day
  • Manage around 18 incoming calls per day and 12 document request workflows
  • Review emails, text messages, and customer service chats daily
  • Verify passports, medical exams, money orders, and submit filing requests
  • Prepare NCLs and closure letters when needed
  • Complete e filings within 72 hours of CT request (for typographical corrections and non delivery notice requests)
  • Attend daily team meetings
  • Coordinate Phase 4 post filing updates and spreadsheets
  • Assist attorneys with USCIS interview preparation scheduling
  • Organize FOIA requests and route them to the FOIA team when applicable

What We Offer

  • Compensation: 640 USD biweekly
  • 100 percent remote role
  • Opportunity to grow within a structured USCIS department
  • Hands on experience in immigration processes
  • Stable long term position with clear workflows and expectations

Requirements:

  • At least 2 years of experience in customer service, communications, or high volume client interaction
  • Fully bilingual in English and Spanish
  • Strong organizational and communication skills
  • Ability to manage high call and task volume
  • Comfortable using legal software such as Clio, Docketwise, RingCentral, Google Suite
  • Detail oriented, proactive, and reliable
  • A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) paired with a stable 10 Mbps connection to ensure smooth performance

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