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Client Success Specialist

hace 2 días

Saltillo, Coahuila de Zaragoza, México Justia A tiempo completo

Are you looking for a challenging career working with cutting-edge technology? Does the opportunity to make integral contributions to a company's growth and success excite you? Do you want to be surrounded by bright, energetic people who are passionate about their work? If you answered yes to these questions, we would like to hear from you.

We are looking for a Web Marketing Specialist (Web Marketing) to join our team to help with new website client onboarding. This position will work with legal professionals and law firm clients through the build-out of their websites and going over the best practices for their success.

Justia provides open and free access to the law and a platform for the legal community to share their knowledge. To support our free law initiatives, Justia helps law firms grow their practice by offering premium marketing solutions.

Job Requirements:

  • Bachelor's degree in Marketing, Communication, Information Systems, or related field.
  • Advanced English proficiency, verbal and written (C1/C2 level or equivalent)
  • Previous experience in a client services role (e.g., call center) is a plus.
  • Extreme attention to detail and strong organizational skills.
  • Proficiency in office/productivity suites (e.g., Google Workspace)
  • Knowledge of digital marketing fundamentals is a plus.
  • Demonstrated ability to work independently and meet challenging deadlines.
  • Ability to multi-task and work in a fast-paced office while constantly maintaining a friendly and positive can-do attitude.

Bonus Points:

  • Knowledge of digital marketing fundamentals.
  • Previous experience in a client services role (e.g., customer support, account management) is a plus.
  • Previous experience managing an online presence for a business (e.g., managing social media for a brand, updating website content, or handling online business listings) is a strong plus.

Job Responsibilities:

  • Be the primary point of contact for new clients, managing the relationship to ensure top-level support and client satisfaction.
  • Handle client onboarding.
  • Professionally manage all client support communications via email.
  • Provide website CMS (or platform) training to new clients.
  • Review website content during the build and provide suggestions.
  • Collaborate with internal teams to ensure client requests are completed accurately and in a timely fashion thus driving client satisfaction.

Benefits:

  • Full-time job, 100% payroll.
  • Statutory benefits (IMSS, INFONAVIT, SAR, holiday bonus, profit sharing).
  • Vacation days (with vacation premium), statutory federal holidays, 3 wellness holidays, and 2 sick days.
  • Major medical health insurance (including direct dependents).
  • Dental plan.
  • Team-building activities.
  • Psychological counseling sessions.
  • Maternity leave and paternity leave.
  • Flexibility for employees to attend school activities involving their children.
  • Certification/training reimbursement and other career development initiatives.
  • Monthly internet allowance.
  • Discount club membership.
  • Free lunch service.
  • Relocation package.

The standard work schedule is Monday to Friday. This role is ideal for a recent graduate or early-career professional passionate about digital marketing and client services.

Please note that only resumes submitted in English will be considered for this position.