Trainer, Bilingual
hace 1 semana
Overview
At Qualfon, our mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating more job opportunities while being the outsourcer of choice for our clients.
What We Offer
- Competitive salary and performance incentives
- Career growth and professional development opportunities
- Free access to education through Qualfon University
- Personal and professional support through the Qualfon Coach Program
- A fun, inclusive, and engaging work environment
Responsibilities
As a Bilingual Trainer, you will:
- Deliver engaging training programs to new hires before nesting
- Coach and guide trainees, addressing improvement areas
- Set clear training expectations and encourage active participation
- Suggest improvements for training design and delivery
- Collaborate with mentors to monitor agent performance
- Participate in program evaluations to ensure effectiveness
Qualifications
What We Are Looking For
- Bilingual proficiency (English level B2+/C1)
- College graduate (any course) or 6–12 months of training experience (preferably in a call center)
- Strong facilitation, coaching, and communication skills
- Ability to motivate and engage people effectively
- Organized, enthusiastic, and passionate about developing others
Equal Opportunity Statement
QUALFON is an equal opportunity employer. We provide employment opportunities without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
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