Empleos actuales relacionados con Lead, Service Account Manager - Guadalajara, Jalisco - SIDEL
-
account manager trainee
hace 2 semanas
Guadalajara, Jalisco, México QIMA A tiempo completoDescripción de la empresaAt QIMA, we're on a mission to help our clients make products consumers can trust.Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications,...
-
Account Manager
hace 2 semanas
Guadalajara, Jalisco, México FlexTal Staffing LLC A tiempo completoWe are looking for an Account Manager to join our team in Guadalajara. This is a full-time, on-site role where you will own client relationships after the sales handoff and ensure a smooth deployment, strong adoption, and ongoing success of our platform. You will work closely with clients, balancing frequent touchpoints, problem-solving, and growth...
-
Service Delivery Manager
hace 1 día
Guadalajara, Jalisco, México Finastra A tiempo completoWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
-
Key Account Manager
hace 2 semanas
Guadalajara, Jalisco, México Humana Consulting A tiempo completoKey Account Manager / Ejecutivo Comercial B2B – PulppoEn Pulppo buscamos a un Key Account Manager con fuerte perfil comercial, experto en ventas consultivas, negociación y crecimiento de clientes.Si te apasiona la relación con clientes, el desarrollo de cuentas clave y trabajar con objetivos claros y comisiones atractivas, esta posición está diseñada...
-
Customer Account Manager
hace 2 semanas
Guadalajara, Jalisco, México Global Practice México A tiempo completoEmpresa de logística de última milla está buscando un Customer Account Manager (Gerente de Cuenta) para gestionar la relación estratégica con uno de sus clientes corporativos más importantes a nivel nacional. Este rol es clave para impulsar la calidad del servicio, coordinar áreas internas y dar seguimiento ejecutivo a indicadores...
-
Account Manager
hace 2 semanas
Guadalajara, Jalisco, México Flexport A tiempo completoAbout Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune...
-
Account Coordinator
hace 3 días
Guadalajara, Jalisco, México Arrive Logistics A tiempo completoWho We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that...
-
Tech Lead
hace 3 días
Guadalajara, Jalisco, México Shae Group A tiempo completo USD1,500 - USD2,500Architect clinical AI and digital twin platforms — Senior Applied AI Lead NeededTitle: Tech Lead (Solutions Architect + Applied AI Lead) — Digital Twin & Clinical AI — Remote (Contractor)Location: Remote - Offshore-friendly (preference for regions with overlapping Americas/Europe hours - Philippines, Vietnam, Indonesia, Latin America (Mexico, Colombia,...
-
Tech Lead
hace 3 días
Guadalajara, Jalisco, México Shae Group A tiempo completoArchitect clinical AI and digital twin platforms — Senior Applied AI Lead NeededTitle: Tech Lead (Solutions Architect + Applied AI Lead) — Digital Twin & Clinical AI — Remote (Contractor)Location: Remote - Offshore-friendly (preference for regions with overlapping Americas/Europe hours - Philippines, Vietnam, Indonesia, Latin America (Mexico, Colombia,...
-
Marketing Manager
hace 2 semanas
Guadalajara, Jalisco, México FlexTal Staffing A tiempo completoWe're hiring a strategic, relationship-driven Marketing Manager to support a portfolio of U.S. Life Plan Communities. This is not a digital marketing role—it requires strong stakeholder management, strategic thinking, and the ability to collaborate daily with Sales Directors, managers, and external vendors.Frequent travel to the U.S. is strongly...
Lead, Service Account Manager
hace 2 horas
Join Sidel as Lead, Services Account Management | MAM, and take the lead in shaping the future of customer success in the packaging industry. Drive strategic partnerships, deliver exceptional service value, and lead a high-performing team that defines excellence across the region. Be the difference that drives our customers' growth and success.
Your MissionPosition Description:
The Lead, Services Account Management | MAM, will be responsible for leading the regional team managing customer accounts within the Services organization. This role ensures customer satisfaction, retention, and growth through proactive service solutions, contract management, and strategic account development. The position plays a pivotal role in aligning customer needs with Sidel's service portfolio, driving business performance, and supporting the company's long-term vision in the MAM region.
Key Duties and Responsibilities:
- Lead and develop the Services Account Management team across the MAM region (México, Central America, Caribbean and Andean Region).
- Define and execute account strategies to maximize customer satisfaction and revenue growth.
- Manage key customer relationships, ensuring alignment with service delivery and operational teams.
- Oversee contract renewals, service agreements, and commercial negotiations.
- Own and drive performance results across key metrics (CSAT, revenue, margin, service penetration), ensuring continuous improvement and sustainable growth.
- Collaborate with Sales, Project Management, and Technical teams to deliver integrated customer solutions.
- Promote digital tools, lifecycle services, and value-added offerings to enhance customer experience.
- Support regional strategic planning and contribute to global service initiatives.
- Manage a sales discipline process ensuring forecast accuracy, funnel and opportunity management, sales and account planning and any other element needed to ensure sustainable growth above economic factors.
- Drive the implementation of clear accountability frameworks across the Service Account Management organization to ensure consistent performance and the achievement of outstanding commercial results.
Qualifications and Requirements:
Technical & Business Expertise
- Bachelor's degree in Engineering, Business Administration, or related field (Master's preferred).
- 10+ years of experience in service account management, after-sales, or industrial B2B environments (packaging, food & beverage, or capital equipment preferred).
- Proven track record in developing and executing customer strategies that drive growth and profitability.
- Strong commercial acumen and experience managing complex, high-value customer portfolios.
Leadership & Management
- Demonstrated success in leading and developing multicultural, cross-functional teams.
- Excellent negotiation, communication, and stakeholder management skills.
- Strategic mindset with the ability to translate vision into actionable results.
Customer & Market Focus
- Deep understanding of customer lifecycle management, service value creation, and long-term partnership building.
- Ability to identify and capture new business opportunities through innovative service solutions.
Languages & Mobility
- Fluent in English and Spanish (Portuguese, French and Italian is a plus).
- Willingness to travel across the MAM region and internationally (minimum 30% of the time / up to 60%).
Permanent
Country
MEXICO
Location
Guadalajara
