Customer Services Project Manager

hace 1 semana

Ciudad de México, Ciudad de México Barco A tiempo completo

Purpose of the job
The mission of our Customer Project Management Office (PMO) is to ensure seamless coordination and delivery of projects, exceeding customer expectations. Through meticulous planning, execution, and continuous improvement, we aim to optimize resource utilization and drive long-term customer satisfaction.

The Customer Project Management team focuses on overseeing the end-to-end execution of customer projects, ensuring timely delivery and quality outcomes.

Our main priorities include establish and optimize communication channels, refining project methodologies, and work with innovative solutions to streamline the many processes and at all times go that extra mile to exceed customer expectations.

Key initiatives involve working with our project governance framework, set up and enable cross-functional collaboration, and use data-driven insights aka FACTS only for informed decision-making, ultimately driving sustainable project success and fostering long-term customer relationships.

Required Competencies
Within the LATAM and US region:

  • Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
  • Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
  • Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
  • Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
  • Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
  • Drive Continuous Improvement: Analyse project performance and customer feedback to identify opportunities for innovation and service excellence
  • Conduct periodic site visits to better understand and enhance the customer experience

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