NetSuite Principal Business Analyst

hace 2 días

Zapopan, Jalisco, México Oracle A tiempo completo


Job Summary

This role partners directly with business stakeholders, engineering, and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously, anticipates risks, and ensures delivery excellence without the need for close supervision.

Preferred Qualifications

  • 8+ years of experience as a Business Analyst and/or Project Management, preferably in software implementation or ERP/CRM transformations.
  • Proven experience in process improvement initiatives for Customer Success.
  • Hands-on exposure to AI, automation tools, or intelligent process design.
  • Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
  • Excellent problem-solving, analytical, and facilitation skills; able to simplify complex topics, navigate ambiguity, and influence decision-making.
  • Exceptional stakeholder management, communication, and documentation skills.
  • Ability to operate independently, manage multiple priorities, and take ownership of outcomes.
  • Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
  • NetSuite knowledge or certifications are a plus.

Key Responsibilities:

  • Lead end-to-end business analysis for Customer Success transformation and related initiatives.
  • Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
  • Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
  • Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
  • Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
  • Conduct validation and acceptance testing to ensure solutions meet business objectives.
  • Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
  • Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.

Bonus Points

  • Experience with NetSuite ERP, CRM, or SaaS solution implementations.
  • Certification in Agile (CSPO/PSPO, CSM/PSM) or Project Management (PMP, PRINCE2).
  • Proven exposure to AI-driven business process re-engineering or automation governance.

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