NetSuite Principal Business Analyst

Job Summary
JOB DESCRIPTION
This role partners directly with business stakeholders, engineering, and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously, anticipates risks, and ensures delivery excellence without the need for close supervision.

Preferred Qualifications

• 8+ years of experience as a Business Analyst and/or Project Management, preferably in software implementation or ERP/CRM transformations.
• Proven experience in process improvement initiatives for Customer Success.
• Hands-on exposure to AI, automation tools, or intelligent process design.
• Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
• Excellent problem-solving, analytical, and facilitation skills; able to simplify complex topics, navigate ambiguity, and influence decision-making.
• Exceptional stakeholder management, communication, and documentation skills.
• Ability to operate independently, manage multiple priorities, and take ownership of outcomes.
• Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
• NetSuite knowledge or certifications are a plus.

Key Responsibilities:

• Lead end-to-end business analysis for Customer Success transformation and related initiatives.
• Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
• Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
• Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
• Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
• Conduct validation and acceptance testing to ensure solutions meet business objectives.
• Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
• Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.

Bonus Points

• Experience with NetSuite ERP, CRM, or SaaS solution implementations.
• Certification in Agile (CSPO/PSPO, CSM/PSM) or Project Management (PMP, PRINCE2).
• Proven exposure to AI-driven business process re-engineering or automation governance.

Responsibilities
Key Responsibilities:

• Lead end-to-end business analysis for Customer Success transformation and related initiatives.
• Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
• Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
• Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
• Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
• Conduct validation and acceptance testing to ensure solutions meet business objectives.
• Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
• Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $79,100 - $158,200 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.