NetSuite Principal Business Analyst
hace 1 semana
Job Summary
This role partners directly with business stakeholders, engineering, and product teams to transform Customer Success processes within the NetSuite Business Unit. The successful candidate will be a strategic thinker who operates autonomously, anticipates risks, and ensures delivery excellence without the need for close supervision.
Preferred Qualifications
- 8+ years of experience as a Business Analyst and/or Project Management, preferably in software implementation or ERP/CRM transformations.
- Proven experience in process improvement initiatives for Customer Success.
- Hands-on exposure to AI, automation tools, or intelligent process design.
- Strong understanding of Agile (Scrum) delivery and product-oriented operating models.
- Excellent problem-solving, analytical, and facilitation skills; able to simplify complex topics, navigate ambiguity, and influence decision-making.
- Exceptional stakeholder management, communication, and documentation skills.
- Ability to operate independently, manage multiple priorities, and take ownership of outcomes.
- Bachelor's degree in Engineering, Information Systems, Business, or related field; Master's degree preferred.
- NetSuite knowledge or certifications are a plus.
Key Responsibilities:
- Lead end-to-end business analysis for Customer Success transformation and related initiatives.
- Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
- Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
- Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
- Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
- Conduct validation and acceptance testing to ensure solutions meet business objectives.
- Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
- Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.
Bonus Points
- Experience with NetSuite ERP, CRM, or SaaS solution implementations.
- Certification in Agile (CSPO/PSPO, CSM/PSM) or Project Management (PMP, PRINCE2).
- Proven exposure to AI-driven business process re-engineering or automation governance.
Responsibilities
Key Responsibilities:
- Lead end-to-end business analysis for Customer Success transformation and related initiatives.
- Identify and deliver automation opportunities leveraging AI or rule-based workflows to improve efficiency and accuracy.
- Translate complex business needs into clear functional and technical requirements, ensuring traceability and testability.
- Partner with engineering, QA, and product management to ensure timely, high-quality delivery aligned with scope.
- Facilitate stakeholder workshops, sprint reviews, and backlog refinement sessions under an Agile framework.
- Conduct validation and acceptance testing to ensure solutions meet business objectives.
- Mentor and guide other analysts or project contributors on best practices, standards, and methodologies.
- Drive change-management readiness by ensuring documentation, communication, and user enablement plans are in place.
Career Level - IC4
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