Bi-Lingual Call Center Team Lead

hace 32 minutos

Tijuana BC, México 1840&Company A tiempo completo

Position Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floor

support. Act as a Bi-Lingual call center team lead.

Schedule: Monday–Friday, 8:00 AM – 6:00 PM CST

Responsibilities:
  • Provide support to agents by answering questions and assisting with calls.
  • Report any employee issues or concerns to the supervisor.
  • Monitor agent calls and provide quality assurance evaluations.
  • Provide immediate feedback, including rewarding employee performance, coaching and counseling.
  • Responsible for the collection and handling of sensitive customer data, including credit card numbers.
  • Maintain client and customer confidentiality.
  • Maintain all project productivity, efficiency, and quality goals.
  • Arrive at work on time and adhere to attendance expectations.
  • Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.
  • Act as a subject matter expert for the program for other departments
  • Other duties as assigned.
Requirements:
  • High school diploma or equivalent required.
  • Prior work experience in a customer service role preferred
  • Excellent telephone etiquette and ability to communicate effectively.
  • Ability to speak confidently and persuasively with customers.
  • Ability to demonstrate professionalism and enthusiasm on each call.
  • Ability to handle stress, including difficult or emotional customers.
  • Accurate spelling and strong writing skills.
  • Basic computer and keyboarding skills; knowledge of internet and e-mail preferred

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Bilingual Call Center Team Lead | QA, Coaching

    hace 2 semanas

    Tijuana, México Medium A tiempo completo

    A leading BPO service provider is seeking a Bi-Lingual Call Center Team Lead based in Tijuana, Baja California. The role involves supporting agents, training new employees, and ensuring service quality through monitoring calls. Candidates should have a high school diploma and prior customer service experience, along with excellent communication skills....

  • Bi-Lingual Call Center Team Lead

    hace 45 minutos

    Tijuana, Baja California, México 1840 & Company A tiempo completo

    Position Summary: Provide through monitoring agent performance, answering questions, training employees, and providing floorsupport. Act as a Bi-Lingual call center team lead.Schedule: Monday–Friday, 8:00 AM – 6:00 PM CSTResponsibilities:Provide support to agents by answering questions and assisting with calls.Report any employee issues or concerns to...

  • Call Center Supervisor Bi-lingual

    hace 2 horas

    Tijuana, B.C., México 1840&Company A tiempo completo

    Opening: Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...

  • Call Center Supervisor Bi-lingual

    hace 2 semanas

    Tijuana, México Medium A tiempo completo

    Opening Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...

  • Call Center Supervisor Bi-lingual

    hace 2 semanas

    Tijuana, México Medium A tiempo completo

    Opening Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...

  • Call Center Supervisor Bi-lingual

    hace 2 semanas

    Tijuana, México Medium A tiempo completo

    Opening Supervisors are required to adhere to the following expectations. Each criterion plays a key role to the success of the project. The supervisor is expected to excel in a variety of roles and responsibilities, including managing and coaching agents, handling challenging situations, shifting priorities, preparing reports for clients and program...

  • Call Center Quality Assurance Analyst Jr

    hace 1 semana

    Tijuana, México Sunrise Call Center A tiempo completo

    Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

  • Quality Assurance Specialist- Contac Center

    hace 3 semanas

    Tijuana, México HYUMAN A tiempo completo

    **Job Summary**:**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results.- Recommend enhancement or updates to supporting materials and training programs to improve customer experience.- Coordinate and participates in calibration...

  • QA Analyst Contact Center

    hace 2 semanas

    Tijuana, México HYUMAN A tiempo completo

    **Job Summary**:In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide...

  • Sr Supervisor Contact Center

    hace 3 semanas

    Tijuana, México HYUMAN A tiempo completo

    **Job Summary**:The Call Center Sr. Supervisor will oversee the operations for the entire call center, under the direction, In addition to managing day to day operations, the Sr. supervisor will be accountable for team performance goals, and the execution of all support processes and procedures, in accordance with regulatory guidelines and performance...