Bilingual Call Center Team Lead | QA, Coaching

Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

OVERVIEW OF JOBQA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.ESSENTIAL JOB FUNCTIONS- Creating and maintaining a QA...

Job Title: Quality Analyst ManagerLocation: Onsite in Zona Centro, Tijuana, Baja California, MexicoCompany: CyberCity Call CenterHours: Monday to Friday from 9 AM to 6 PMCompensation: Basic package of 5k plus bonuses.About Us:We are a leading call center specializing in customer service, back office, Sales and Billing. We leverage our expertise, with your...

**ACSI’s fast-growing team is in search of a Supervisor to assist and handle a team that work with our many US-based clients. We are looking for a profile who thrive in dynamic environments and have previous Call Center Supervisor experience.** * **Responsibilities**: Accomplishes department objectives by supervising and monitoring work...

ACSI’s fast-growing team is in search of a BILINGUAL TRAINER to handle Onboarding and Continuous developmental training for agents that work with our many US-based clients. We are looking for Trainers who thrive in dynamic environments and have previous Call Center Training experience.**Responsibilities**:- Support operations- Research, develop and...

Quality Assurance Supervisor will lead quality oversight for Internal lines of business, focused on Customer Service, Collections, Tele services, Quality Control, Accounting & Claims of insurance.This role is responsible for ensuring process accuracy, documentation compliance, and continuous improvement across all internal line’s workflows. Quality...

**OVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a...

OVERVIEW OF JOB**QA will monitor and evaluate agent calls to ensure all procedures are being followed and gather information to help improve agent performance. Provide agents with feedback & coaching on opportunities, along with completing reports in excel. Internal & client calibrations and meetings.**ESSENTIAL JOB FUNCTIONS**- Creating and maintaining a QA...

**Job Information**:Department Name- Quality AssuranceJob Type- Full timeIndustry- CommunicationsService Now Ticket- INC Modality- On SiteWork Experience- 1-3 yearsAssigned Recruiter ContactDate Opened- 10/14/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22225- Quality Assurance Supervisor will lead quality oversight for...

**_ACSI’s fast-growing team is in search of a Supervisor to assist and handle a team that work with our many US-based clients. We are looking for a profile who thrive in dynamic environments and have previous Call Center Supervisor experience._****Responsibilities**:Accomplishes department objectives by supervising and monitoring work...