Customer Service Specialist

hace 2 días

Guadalajara, Jalisco, México Intugo A tiempo completo

This is a fully on site position in Guadalajara, Jalisco

Advanced English required

As an integral member of the department, the Quality Control Analyst will perform

data quality review of all field data and report documentation to meet requirements,

client expectations and accuracy. The QC Analyst will be a key team member in

supporting project documentation and data with internal departments and clients

as needed to resolve pending data quality control concerns.

Profile

  • Requires a High School Diploma or equivalent. 2-year or 4-year degree preferred.
  • Requires at least 1 year of relevant customer service experience.
  • A combination of education, training and related experience may meet requirements. Knowledge, Skills and Abilities
  • Excellent customer service and relationship building skills.
  • Strong troubleshooting and problem-solving skills with the ability to continually learn new services.
  • Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
  • Highly effective verbal and written communication skills.
  • Competencies with computer usage in general.
  • Ability to effectively use the MS Office package, Word, Excel, PowerPoint, Visio,, and/or Adobe Acrobat., and/or Photoshop
  • Experience with the Microsoft Office suite.

*

Responsibilities:

  • Perform Quality Control checks on field documentation and test results for conformance to both normative and client specifications
  • Perform Quality Control (QC) checks on clients and third-party data, and test results for conformance to both normative and client specifications where applicable
  • Coordinate as required with internal departments to resolve errors and meet quality control objectives
  • Interpret and communicate correct test results including any associated normative or client specifications to provide field documentation within client correspondences, internal discussions, or in report generation and log errors identified during the review process
  • Engage in customer service interactions by electronic, telephone, and/or direct in-person correspondence pertaining to client inquiries and comments.

*

Salary and Benefits

$23, 000 Monthly gross base salary

$1000 monthly food stamps

Private Medical Insurance(Employee Only)

30 Day Christmas Bonus

All other law benefits: vacations, IMSS, profit share...

Schedule:

Monday to Friday

8:00-5:30

This is a fully on site position in Guadalajara, Jalisco

Advanced English required

Job Types: Full-time, Permanent

Pay: $23,000.00 per month

Work Location: In person

  • Customer Service Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Cerule International A tiempo completo

    Company DescriptionCerule is a biotech company dedicated to developing innovative dietary supplements, skincare, and wellness products validated by years of scientific research, patents, and published studies. Known for revolutionizing the natural healthcare industry, Cerule created StemEnhance Ultra, the world's first clinically proven stem cell enhancer....

  • Customer Service Representative-

    hace 2 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Service RepresentativeAbout UsHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Salvo Software A tiempo completo

    Salvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that enhances...

  • Customer Service Representative

    hace 12 horas

    Guadalajara, Jalisco, México Salvo Software A tiempo completo

    DescriptionSalvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that...

  • Customer Service Representative

    hace 12 horas

    Guadalajara, Jalisco, México Salvo Software A tiempo completo

    DescriptionSalvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive excellent service and support as they navigate our software solutions. You will assist with inquiries, resolve issues, and provide information that...

  • Service Delivery Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.We are...

  • Customer Service

    hace 3 semanas

    Guadalajara, Jalisco, México Kikis House Cleaning LLC A tiempo completo

    This is one role covering customer-facing and operational needs.7:30 AM – 1:30 PM (CST)4:30 PM – 8:30 PM (CST)Must be available during both blocks. Total daily coverage focuses on sales, customer support, and dispatching.Role Summary:We are a fast-growing house cleaning company serving the DFW metroplex.This role is the central command position for the...

  • Customer Service Representative

    hace 2 días

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job description:Job DescriptionWipro, a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a Customer Service Representative.ÂÂThis position belongs to the Digital Operations and Platforms (DOP) area of the company.J͏ob ResponsibilitiesSolving telephone...

  • Customer Service Representative

    hace 2 días

    Guadalajara, Jalisco, México Flex A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every...

  • Customer Service Rep I

    hace 5 días

    Guadalajara, Jalisco, México Vishay Intertechnology, Inc. A tiempo completo

    Managing or performing Customer Service related CS operations, in an assigned organization (locally or Shared Service). Implementing or supporting CS related infrastructure development projects (e.g., new CS delivery concepts, trainings). Preparing, reviewing, completing and booking customer orders/revisions to orders, according to valid procedures....