Dispatcher / Operations Coordinator (Mexico-Based)

hace 5 días


Desde casa, México SupportZebra LLC A tiempo completo

Dispatcher / Operations Coordinator (Mexico-Based)

Prime Limo & Car Service – Dallas–Fort Worth, TX (Remote – Mexico)

Prime Limo & Car Service is Dallas–Fort Worth's highest-rated luxury transportation provider, supporting corporate travelers, VIP clients, private aviation, and major events. Our premium fleet includes sedans, SUVs, Sprinters, and buses.

We are hiring a full-time Dispatcher / Operations Coordinator based in Mexico to monitor live trips, resolve schedule issues in real time, and ensure flawless execution for our clients and chauffeurs.

Key ResponsibilitiesLive Trip Monitoring

  • Track chauffeurs and vehicles in real time
  • Ensure drivers complete timely status check-ins using DriverAnywhere / LimoAnywhere
  • Monitor inbound flights and adjust schedules when delays occur
  • Respond promptly to driver messages via Google Voice or other communication tools

Affiliate Trip Coordination

  • Contact affiliate drivers to confirm assignments, timing, and trip requirements
  • Ensure affiliates fully understand Prime Limo service standards
  • If a driver is unreachable → escalate by calling the affiliate company immediately

Schedule & Reservation Management

  • Update active and upcoming reservations in LimoAnywhere
  • Prevent schedule conflicts (driver/vehicle overlaps, timing gaps, etc.)
  • Adjust schedules for flight delays, traffic conditions, and client delays

Driver & Office Support

  • Provide assistance to chauffeurs regarding trip notes or client requests
  • Notify drivers if special signage or instructions are required
  • Confirm drivers have obtained the correct signage, car seats, or equipment from the office

We're Looking For

  • Experience in dispatching, logistics, transportation support, or call center operations
  • Strong written and spoken English
  • Highly organized, detail-oriented, and calm under pressure
  • Excellent multitasking and prioritization skills in a fast-moving environment
  • Tech-savvy with GPS tools, CRMs, and communication platforms

Bonus Experience

  • Transportation, aviation, hotel front desk, rideshare fleet operations, or concierge roles

Shift

  • Full-time (U.S. Central Time)
  • Nights/weekends may be required based on operational needs
  • Must have reliable high-speed internet

Job Type: Full-time

Pay: $27, $36,000.00 per month

Work Location: Remote



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