Reservations & Operations Supervisor (Mexico-Based)
hace 7 días
Reservations & Operations Supervisor (Mexico-Based)
Prime Limo & Car Service – Dallas–Fort Worth, TX (Remote – Mexico)
Prime Limo & Car Service is Dallas–Fort Worth's top-rated luxury transportation provider serving corporate clients, executives, VIP travelers, and major events. Our fleet includes sedans, SUVs, Sprinters, buses, and limousines.
We are hiring a full-time Reservations & Operations Supervisor based in Mexico to support and oversee our reservations and dispatch team. This role requires excellent communication, strong leadership, and the ability to operate in a high-pressure service environment.
Key Responsibilities
- Manage reservations, scheduling, client updates, and trip revisions (via phone, email, and chat)
- Oversee real-time driver movement and trip timing using GPS and dispatch systems
- Supervise agents, assist with training, and provide performance coaching
- Ensure timely service delivery, accuracy, and adherence to client expectations
- Create and review detailed reservation notes, confirmations, and instructions
- Handle VIP, urgent, or last-minute service requests with professionalism and urgency
- Work closely with U.S.-based leadership to maintain smooth daily operations
Requirements
- Leadership experience in customer service, call center, dispatch, or reservations
- Excellent English communication (written and spoken)
- Strong attention to detail and ability to follow complex instructions
- Fast and accurate typing (45+ WPM)
- Ability to multitask across CRM systems, phones, and chat tools
- Experience supporting a U.S.-based business is highly preferred
- Transportation, travel, aviation, or hospitality background is a plus
- Must be reliable, proactive, and comfortable with high-volume operations
Shift
- Full-time, U.S. Central Time (CST)
- Nights/overnights may be required
- Must have stable high-speed internet
Ideal Candidate
You are proactive, customer-obsessed, calm under pressure, and able to make fast decisions confidently. This position offers long-term growth within a leading U.S. transportation company.
Job Type: Full-time
Pay: $27, $36,000.00 per month
Work Location: Remote
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