Reservations & Operations Supervisor (Mexico-Based)

hace 7 días


Desde casa, México SupportZebra LLC A tiempo completo

Reservations & Operations Supervisor (Mexico-Based)

Prime Limo & Car Service – Dallas–Fort Worth, TX (Remote – Mexico)

Prime Limo & Car Service is Dallas–Fort Worth's top-rated luxury transportation provider serving corporate clients, executives, VIP travelers, and major events. Our fleet includes sedans, SUVs, Sprinters, buses, and limousines.

We are hiring a full-time Reservations & Operations Supervisor based in Mexico to support and oversee our reservations and dispatch team. This role requires excellent communication, strong leadership, and the ability to operate in a high-pressure service environment.

Key Responsibilities

  • Manage reservations, scheduling, client updates, and trip revisions (via phone, email, and chat)
  • Oversee real-time driver movement and trip timing using GPS and dispatch systems
  • Supervise agents, assist with training, and provide performance coaching
  • Ensure timely service delivery, accuracy, and adherence to client expectations
  • Create and review detailed reservation notes, confirmations, and instructions
  • Handle VIP, urgent, or last-minute service requests with professionalism and urgency
  • Work closely with U.S.-based leadership to maintain smooth daily operations

Requirements

  • Leadership experience in customer service, call center, dispatch, or reservations
  • Excellent English communication (written and spoken)
  • Strong attention to detail and ability to follow complex instructions
  • Fast and accurate typing (45+ WPM)
  • Ability to multitask across CRM systems, phones, and chat tools
  • Experience supporting a U.S.-based business is highly preferred
  • Transportation, travel, aviation, or hospitality background is a plus
  • Must be reliable, proactive, and comfortable with high-volume operations

Shift

  • Full-time, U.S. Central Time (CST)
  • Nights/overnights may be required
  • Must have stable high-speed internet

Ideal Candidate

You are proactive, customer-obsessed, calm under pressure, and able to make fast decisions confidently. This position offers long-term growth within a leading U.S. transportation company.

Job Type: Full-time

Pay: $27, $36,000.00 per month

Work Location: Remote



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