Customer Service Coordinator

hace 2 días

Mexicali BC, México Envista Mexicali A tiempo completo
y detalle de las actividades

Respond to customer inquiries and address requests related to available products and services.

Listen to customer requirements and complaints to identify root causes and support effective resolution.

Select appropriate solutions to customer issues and work efficiently to resolve them.

Anticipate customer needs by following up with existing clients to offer new orders or additional services.

Serve as the liaison between internal departments to provide clear and concise responses to the end customer.

Coordinate cross‑functional strategies to enhance the service experience for our customers.

Utilize the company's continuous improvement system to optimize processes and customer service performance.

Prepare executive presentations, including OTD (On‑Time Delivery) and Lead Time metrics.

Analyze data to develop Pareto charts, performance dashboards, and other analytical reports.

Manage customer orders, complaints, and service requests.

Ensure timely follow‑up on calls, emails, and ticketing system cases.

Experiencia y requisitos

Bachelor's degree completed (Industrial Engineering,

Business Administration, Marketing, or related fields).

Preferably 5 years of experience in the medical device industry.

Excellent customer service and interpersonal skills,

with strong empathy.

Proficient computer skills and experience with

Microsoft Office suite.

Advanced English proficiency (95%).

Teamwork and collaboration.

Problem‑solving skills.

Strong organizational, analytical, and written

communication skills.

Critical thinking and sense of urgency.

Diploma or certification in Customer Experience (CX).

Experience using Oracle.

Experience with CRM (Customer Relationship

Management) systems.

Knowledge of FIFO prioritization methodology.

Strong service orientation.

Full availability.

Beneficios

  • Beneficios de acuerdo a la LFT
  • Seguro de vida
  • Fondo de ahorro
  • Seguro de gastos médicos
  • Caja de ahorro
  • Comedor

Número de vacantes 1

Área Atención a Clientes/Call Center/Telemarketing

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Horario

  • Tiempo completo

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

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