Customer Service

hace 2 días

Mexicali BC, México Amphenol A tiempo completo
y detalle de las actividades

Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.

Responsibilities:

  • Provide information to customers regarding pricing, lead times, and payment options.
  • Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
  • Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
  • Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
  • Update and reschedule delivery dates in the ERP system based on order tracking.
  • Collect customer satisfaction data and conduct service surveys.
  • Analyze forecasts for account managers.
  • Manage and register quality returns (RMA's) in the system.
  • Serve as the first point of contact for clients.
  • Maintain and build strong relationships with both internal and external customers.

Experiencia y requisitos

What You Need to Join Our Team

  • Bachelor's degree in Marketing, Business Administration, or Engineering.
  • Minimum of 1 year of experience in a similar role.
  • Proactive and dynamic mindset.
  • Intermediate proficiency in Excel.
  • Knowledge of MRP, Oracle, SAP, or AX systems.
  • Excellent negotiation skills.
  • Availability to travel.
  • Advanced communication skills.
  • Proficient in English.

If you meet the requirements and are ready for the challenge, we invite you to apply

We look forward to meeting you soon and having you join our team to achieve new goals together

Beneficios

  • Fondo de ahorro
  • Seguro de gastos médicos
  • Transporte
  • Caja de ahorro
  • Servicios medicos en planta
  • Comedor
  • Bono de Puntualidad y Asistencia

Número de vacantes 1

Área Ventas/Comercial

Contrato Permanente

Modalidad Presencial

Turno Diurno

Jornada Tiempo Completo

Estudios Carrera con título profesional

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

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