Technical Lead as400

hace 2 semanas

Guadalajara, Jalisco, México Wipro A tiempo completo

Job Description

Job Title: Technical Lead as400

City: Guadalajara

State/Province: Jalisco

Posting Start Date: 11/24/25

Job Description:

Job Description
Support and Maintenance AS/400

L3 support : Application and user support of the for exchange-traded derivativesapplication futures and options, and over the counter (OTC) derivatives. Project involves Support and Maintenance application.

Skills

3 yoe

Support and Maintenance AS/400

AS/400, RPG, DB2

English fluent hybrid job guadalajara and mexico city
͏
Do
  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA's defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements
͏
  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA's
͏
  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks
͏

Deliver

No

Performance Parameter

Measure

1

Process

No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

2

Team Management

Productivity, efficiency, absenteeism

3

Capability development

Triages completed, Technical Test performance

  • Java Technical Lead

    hace 1 semana

    Guadalajara, Jalisco, México New York Global Consultants Inc. (NYGCI) A tiempo completo

    Java Technical LeadGuadalajara, Mexico / CDMX, MexicoWork Mode: Onsite (work from office)● 8+ years of professional software development experience, with at least 4-6 years in a technical leadership role.● Expertise in Java and related frameworks, particularly Spring Boot, Spring JPA, and Spring Data.● Solid understanding of RESTful API design and...

  • Java Technical Lead

    hace 2 semanas

    Guadalajara, Jalisco, México Tata Consultancy Services A tiempo completo

    8+ years of experience in Java having strong hold in Core Java. (Must have)Looking for a senior technical lead who can drive the discussions with customer and drive the projects on his own.Strong hands on programming skills in Java 8 development in current environment and proficient on Java streamsGood experience in Requirement gathering, Design,...

  • AS400 support

    hace 3 días

    Guadalajara, Jalisco, México Infosys A tiempo completo

    Job DescriptionToday, the corporate landscape is dynamic, and the world ahead is a full of possibilities None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your...

  • Technical Project Lead

    hace 7 días

    Guadalajara, Jalisco, México ValorH A tiempo completo

    Conceivable Life Sciencesis developing an automated IVF laboratory with technology that is revolutionizing the field of assisted reproductive technology by streamlining laboratory processes, enhancing precision, and improving success rates for fertility patients.ResponsibilitiesMaintain comprehensive technical understanding of assigned Lab systems across all...

  • Java Full Stack Technical Lead

    hace 5 días

    Guadalajara, Jalisco, México HCLTech A tiempo completo

    About the jobHCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial...

  • Java tech lead

    hace 16 horas

    Guadalajara, Jalisco, México Valce Talent Solutions A tiempo completo

    Java tech lead - AWSLead Software Engineer / Technical Lead10+ years software development experienceExpert in Java and Spring ecosystem (Spring Boot, Spring Batch, Spring Integration).Strong experience building REST APIs and microservices architecture.Hands‑on experience with NoSQL databases (MongoDB) and SQL (MySQL, Oracle).Experience with message brokers...

  • AMS- Technical lead

    hace 3 días

    Guadalajara, Jalisco, México Infosys A tiempo completo

    Job DescriptionWe are looking for a Senior Consultant with knowledge onOIC & VBCS Consultantto provide ongoing support, maintenance and enhancements for OIC and VBCS solution. The role involves working closely with clients to troubleshoot issues, manage defect fixes and implement functional and technical improvements to existing integrations and...

  • AMS- Technical lead

    hace 3 días

    Guadalajara, Jalisco, México Infosys A tiempo completo

    Job Description:We are looking for a Senior Consultant with knowledge on OIC & VBCS Consultant to provide ongoing support, maintenance and enhancements for OIC and VBCS solution. The role involves working closely with clients to troubleshoot issues, manage defect fixes and implement functional and technical improvements to existing integrations and...

  • Solutions Engineer

    hace 3 días

    Guadalajara, Jalisco, México Lead A Venta A tiempo completo

    Job Description: About the positionPosition name: Solutions Engineer - On siteReporting to: Team Lead Engineering México // Director of Solutions Engineering, LatamLocation/Travel: In Region; Travel as requiredEmail: OverviewOur client, a cutting-edge optical design, manufacturing, and image-processing technology company that leads the industry on a...

  • Sr. Salesforce Technical Consultant

    hace 14 horas

    Guadalajara, Jalisco, México Jade Global A tiempo completo

    Sr. Salesforce Technical Consultant1Job Title:Sr. Salesforce Technical ConsultantLocation:MexicoAbout The RoleWe're seeking aSenior Salesforce Technical Consultantto lead technical solutions, provide production support, and deliver high-quality Salesforce implementations. This role requires strong Apex/Lightning development skills, hands-on configuration,...