Associate Onsite Tech Support

hace 6 días

Ciudad de México, Ciudad de México Publicis Groupe México A tiempo completo

Company Description
Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview
Buscamos a un/a Associado que de soporte integral de Tecnologías de Información a las agencias de Publicis Groupe y Re:Sources Mexico, asegurando altos niveles de satisfacción del cliente mediante un servicio oportuno, proactivo y de calidad en sitio.

Responsibilities
Soporte técnico y atención al usuario

  • Resolver solicitudes o incidencias recibidas por teléfono, correo electrónico, chat y en persona relacionadas con hardware, software, redes y otras tecnologías.
  • Mantener informados a los usuarios sobre el estado y la solución estimada de cada incidencia registrada en ServiceNow.
  • Asesorar a los usuarios sobre el uso adecuado de computadoras y aplicaciones utilizadas por la agencia.

Gestión de equipos y activos de TI

  • Apoyar la instalación y configuración de computadoras personales, software y equipos para nuevos ingresos.
  • Realizar el control e inventario de hardware, equipos y accesorios, manteniendo seguimiento de los activos tecnológicos.
  • Enviar reportes mensuales de inventario y activos tecnológicos a la agencia.

Compras y relación con proveedores

  • Guiar a los usuarios en la adquisición de equipos de acuerdo con las normas corporativas.
  • Realizar compras de equipo tecnológico previamente aprobadas.
  • Servir como punto de contacto con proveedores para la compra de equipos de cómputo.
  • Coordinar con proveedores la reparación de fallas en servidores, enlaces de internet, telefonía e impresiones.

Gestión de accesos y bajas de usuarios

  • Atender los requerimientos de baja de usuarios que salen de la organización.
  • Realizar el respaldo de la información de los equipos antes de su limpieza y reasignación.
  • Otras responsabilidades
  • Ejecutar cualquier otra tarea, responsabilidad o servicio asignado por el jefe inmediato.

Qualifications

  • Soporte de infraestructura de hardware y software.
  • Sistemas operativos Windows y macOS.
  • Herramientas de gestión de tickets.
  • Conocimientos básicos en servidores (deseable).

Additional Information

  • Orientación al servicio al cliente.
  • Pensamiento analítico.
  • Comunicación efectiva.
  • Atención al detalle.
  • Capacidad para trabajar bajo presión.

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