Core Customer Success Manager

hace 1 semana

Prol Bernardo Quintana La Huerta Santiago de Querétaro Qro Mexico MedTrainer A tiempo completo
Company Description

Want to be part of a high-impact, fast-growing company?

MedTrainer is looking for a Core Customer Success Manager to join our team.

We are a healthcare technology innovator, delivering an all-in-one SaaS platform that combines LMS, Compliance Training, and Managed Services in Credentialing and Compliance Management.

Job Description

What You'll Do

  • Own and manage relationships with a portfolio of core customers.
  • Act as the primary point of contact and trusted partner for your accounts.
  • Drive customer adoption and ensure clients achieve their desired outcomes.
  • Proactively identify churn risks and execute mitigation strategies.
  • Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
  • Partner with internal teams to resolve customer needs and improve the overall experience.
  • Build long-term, value-driven relationships with customers.
Qualifications

What You Bring

  • 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
  • Experience working in a SaaS environment.
  • Proven ownership of customer retention and adoption (not just support).
  • Strong communication skills (verbal and written).
  • Analytical mindset with the ability to interpret customer data and metrics.
  • Ability to manage multiple accounts and priorities in a fast-paced environment.
  • Proactive, customer-first approach to problem solving.
  • Experience working with metrics like NRR, churn, NPS, and usage data.

Nice to Have

  • Experience using CRM tools such as Salesforce.
  • Familiarity with Customer Success platforms (e.g., ChurnZero).
  • Customer Success–related certifications.
Additional Information

We Offer

  • Major medical expenses insurance
  • Savings Plan (Caja de Ahorro)
  • English classes 
  • Lunch, Breakfast, drinks and snacks 
  • Discount coupons in different medical specialties
  • 1 Home Office Day per week
  • Base Salary: $23,000 MXN

Work Location

This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance

If you're passionate about building strong customer relationships and driving long-term success in a SaaS environment, we'd love to hear from you.

Please submit your resume in English to be considered.

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