Couples Experience Manager

Competitive monthly salary: starting at $ , plus performance bonuses and travel allowance

Signing Bonus: $500, awarded 90days after start date

Location: Cancún / Riviera Maya region (Remote-Hybrid)

Reports to: Wedding Plan 360 (Team in the U.S.)

Start Date: ASAP

Type: Full-time

Why WeddingPlan360?

Wedding Plan 360 is a fast-growing, category-defining destination wedding travel company, helping couples bring their dream weddings to life across Mexico and the Caribbean.

We work with the top resorts and hospitality partners in the region to deliver high-touch, premium experiences at scale—combining white-glove service with modern technology. Our team is redefining how destination weddings are planned by using software, automation, and AI to remove friction, increase efficiency, and allow our people to focus on what matters most: exceptional client experience.

We believe great companies are built by great people. At Wedding Plan 360, we invest in our team, provide room to grow, and give you the tools, systems, and support to do your best work while helping shape the future of the destination wedding industry.

What makes us different?

• Fast-growing, founder-led destination wedding brand focused on Indian and multicultural couples.
• Fully remote-friendly and tech-enabled team — no office politics.
• Real career growth: showcase your work and grow into larger roles.
• Flexible schedule with performance-based pay.
• Be part of life's most joyful moments — and get paid to visit luxury resorts

Ideal Candidate

• Based in Cancun or nearby with the ability to travel within Riviera Maya.
• Experience in weddings, hospitality, or resort room block coordination (required).
• Fluent in Spanish and proficient in English.
• Organized, timely, and communicative.
• Passion for hospitality and creating memorable experiences.

Key Responsibilities

1) Resort communications manager

• Monitor and engage WhatsApp groups and Email, on behalf of couples who are working with Wedding Plan 360. We publicly advertise 15-20minute response times.
• Reach out to resorts listed on our website ) to coordinate, answer queries, and follow up with timely responses.
• Keep open communication channels between resorts and couples, ensure rapid responses, and escalate issues when needed.

2) Couple conversion & consultation calls

• Conduct calls (English-speaking) with prospective couples to explain what we offer, highlight why they're in good hands.
• Lock in couples: guide them through resort & venue options, help them decide, answer questions about venue features, food, wedding capacity, etc.
• Make sure couples are confident about our team, their resort choice, and that we (Wedding Plan 360) are facilitating & securing the booking.

3) Brand Relationship Management & Familiarization Trips (3-4 days per month)

• Visit the resorts we offer: do on-site inspections, check facilities, review wedding event setups, and do food tastings. Stay up to date on resort offerings while maintaining strong relationships with resort coordinators.
• Capture video content and photos (for our marketing/website / social media) of resorts in "wedding mode".
• Report findings back to the internal team (Wedding Plan 360) with recommendations, highlight features, any caveats, and ensure resorts meet our standards.

Required Skills/Experience

• Fluent in English (spoken & written) – essential.
• Comfortable making outbound calls, emailing/messaging, engaging couples, and persuading/consulting.
• Basic hospitality industry knowledge (resort environments, weddings, room blocks) is a plus.
• Ability to travel locally (Cancún/Riviera Maya), visit resorts, and be on site.
• Video/photo content creation skills (smartphone or camera) and a good eye for what "good content" looks like.
• Strong communication skills, prompt response mindset (for WhatsApp etc).
• Ideally bilingual (Spanish/English) would be a benefit since local resort staff often speak Spanish.
• Self-motivated, able to work with minimal direct supervision, flexible schedule (resort visits may require weekends/evenings).