Emerging Business Representative

This position is only accepting applicants already located in Costa Rica
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today

What you will be doing:
As an Emerging Business Representative, you will demonstrate persistence and tenacity by prospecting, building customer relationships with tactical-level contacts such as IT Managers, and helping shape customer thinking. You will drive consensus for WWT solutions, support business growth, and contribute to the organizational strategy of moving toward a services-led model
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Responsibilities:

• Respond to incoming client calls and purchase requests from unmanaged clients in North America - profile accordingly.
• Follow up on and close transactional renewals.
• Position solutions for client purchase requests and projects by promoting WWT's products and services.
• Create and manage opportunities in Salesforce.
• Follow up on quoted products and services.
• Monitor incoming quote requests from a general inbox for unmanaged clients and respond accordingly.
• Assist clients in setting up access to WWT's online ordering portal.
• Drive adoption of the web portal on every call by assisting clients to place orders through "Web Walk-through Demos" and the Procurement POV.
• Profile and qualify unmanaged clients.
• Attend trainings and stay current with new products and technologies to properly support client requests.
• Enhance customer experience (CX) scores through legendary customer service.

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Qualifications:

• Up to 1 year of previous sales experience in retail or B2C background.
• College or University degree.
• Must be open to flexible work hours - you may be assigned to support customers in different time zones and countries (US/Canada).

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more

World Wide Technology is an Equal Opportunity Employer.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All