Helpdesk Analyst- Portuguese

hace 13 horas


Guadalajara, Jalisco, México NTT DATA A tiempo completo

o Availability to work 45 hours per week o General L1 support for hardware and MS Office packages o Advance technical support for in-house applications and developmentso Answer technical support calls providing and escalating to other support groupso Provide support based on email generated requests or reports o Document troubleshooting steps and detailed description of the customer incidents and requests o Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures



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