Manager Quality Assurance

hace 21 horas


Chihuahua, Chihuahua, México Visteon Corporation A tiempo completo

Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.

Job Purpose:
Customer quality coordinator manage the external quality and is often the first communication point between a company and a customer. Whether talking to customers in person, over the phone, in email, or through social media, customer quality play an important role in business growth by ensuring that customers are satisfied in terms of the quality of products provided. Customer quality coordinator ensure the 8Ds are responded timely and confirms that the customer understand the countermeasures that the plant is implementing. In addition is responsible to support the negotiation of the quality rejects when they are not far rejections, and it is his responsibility assure the internal quality rejections are properly addressed to prevent escapes to the customers.

Responsibilities
Maintains customer satisfaction by providing problems-solving resources.

Answers customers' questions.

Enforces company policies and procedures.

Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

Prepares and completes actions plans.

Resolves problems.

Identifies customer service trends and determines system improvements.

Improves customer quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results.

Resolves problems and disseminates advisories and warnings.

Critical Experiences
Experience in customer service

Continues improvement skills

8Ds expertise

Ability to manage personnel

Knowledge of PFMEA, Control Plan, MSA Tools

Microsoft Office

Intermediate Metrology

Knowledge of Statical Process Control, Capability Analysis (CP, CPK)


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