People Operations Specialist

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy's point-of-sale financing and credit cards, customers gain access to a modern quality of life.  PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The People Operations Specialist - Generalist is responsible for a wide range of human resources daily functions, including  new hire onboarding, performance management, systems and data support activities,  and administering company policies and practices.

• Reviews, tracks, and documents compliance with mandatory and non-mandatory training, continuing education, and work assessments. This may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications.
• Prepare paperwork and schedules for a smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience.
• Performs routine tasks required to administer and execute human resource programs including but not limited performance and talent management; productivity, recognition, and morale; and training and development.
• Suggest new procedures and policies for improving employee experience.
• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 2 years of experience working on a multinational HR/People Team in a startup environment, in a HR department.
• Excellent communication and interpersonal skills, ethics, and cultural awareness
• Ability to work independently and proactively identify areas for improvement.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Aptitude for problem-solving and thorough knowledge of HR procedures and policies.

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellnes perks.
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium 
• 13% Saving funds 
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening