Field Service Engineer

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Position Overview

The Field Service Engineer is responsible for supporting and maintaining the company's fluid dispensing systems. This role interfaces directly with customers to install, set up, and troubleshoot machines, as well as to assist with the startup of fluid dispensing processes. Additionally, this position involves post-sales support, providing training to customers and staff, and offering direct sales support. Responsibilities also include in-house equipment repair and the refurbishment of used machines.

Key Responsibilities 

• Installs new equipment for customers
• Performs both preventive maintenance and emergency on-site repair
• Conducts in-house repair of equipment
• Handles the refurbishment and renovation of used machines
• Provides customer support via telephone and email from the office
• Assists customers with application support
• Offers support to the sales team
• Summarizes and provides feedback on the application characteristics of different regional markets to assist with product adjustments
• Travel as assigned

Experience and Qualifications 

• Bachelor's degree or higher in a technical field such as Mechanical/Electrical/Computer Engineering or related field required
• Two to three years of related technical support and/or direct experience with fluid dispensing systems required
• Demonstrates a strong customer-centric mindset, actively working to understand and address customer needs to ensure their satisfaction and success
• Industry-specific experience and familiarity with industry product preferred
• Ability to read and use electrical schematics for troubleshooting
• Experience with electrical tools (i.e. multi-meter), components and testing for functionality
• Mechanically inclined for fixing/updating machines in the field; including use of basic tools (wrenches, pliers, etc.)
• Adept and effective communication skills 
• Ability to travel internationally, and be away from home for one week (up-to two weeks on rare occasions, and possible travel over the weekend)
• Proficiency in English as a working language is required; ability to speak Spanish or Chinese is a plus

Working Conditions / Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Standard office environment. Significant computer work should be expected.

Travel Requirements: Occasional domestic and international travel is expected.

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success.

Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it.

Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day.

Click to learn more about Mycronic and what it's like to work with us

Equal Opportunity Employer

Mycronic is an equal opportunity employer committed to workplace diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.