Electronic Payments

hace 18 horas

Azcapotzalco, Ciudad de México Walmart A tiempo completo

About the role

We are seeking a Manager - Process Owner specialized in electronic payments (non-cash) and financial services (money transfers, MSI, BNPL) for LATAM (Mexico, Central America, and Chile). This Middle Office role acts as an additional layer of control and quality between BPO and the internal customers (Controllership and Financial Solutions.), ensuring the proper execution of critical processes and alignment with corporate policies and accounting standards.

The goal is to guarantee frictionless delivery, enhance collaboration, and optimize operational efficiency.

What you´ll do

  • Document and implement new processes for sales through electronic payments (non-cash) and financial services (money transfers, MSI, BNPL), aligned with organizational objectives and regulatory requirements, directly impacting the Shared Services team.
  • Monitor and measure process performance through KPIs, identifying and resolving bottlenecks, inefficiencies, and operational risks.
  • Lead continuous improvement, automation, and process standardization initiatives, facilitating workshops and gathering stakeholder feedback.
  • Manage communication and coordination with all involved areas (Controllership, Financial Solutions, operational teams, and external partners).
  • Develop and deliver training materials to ensure proper adoption and compliance of processes.
  • Keep process documentation, SOPs, and user guides up to date.
  • Support process migrations, controls, and regulatory compliance.
  • Provide operational and consultative support in resolving issues and optimizing flows related to electronic payments (non-cash) and financial services (money transfers, MSI, BNPL).

What you´ll bring

  • At least 6 years of experience working with electronic payments (non-cash), financial services (money transfers, MSI, BNPL), or accounting processes.
  • Bachelor's degree in Accounting, Finance, Business Administration, Economics, Industrial Engineering, or related field.
  • Proven experience in implementing and improving financial processes and electronic payment flows.
  • Advanced knowledge of process management tools, automation, and data analysis (preferably experience with payment platforms).
  • Advanced English proficiency (C1: writing, speaking, and reading).
  • Strong analytical skills, project management, effective communication, leadership, and problem-solving abilities.
  • Preferred: Certifications such as CPA, PMP, Scrum Product Owner, Scrum Master.

Foundational Leadership Competencies

  • Technology and learning tool proficiency
  • Planning and effective operation
  • Transformation and continuous improvement
  • Leadership and ownership
  • Clear and assertive communication
  • Complex problem solving
  • Adaptability and continuous learning

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

Walmart doesn't charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.

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