Gateway & AIO Service Analyst

hace 5 días

Ciudad de México, Ciudad de México Verifone A tiempo completo

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Key Responsibilities
  • Configure and administer licenses across two gateway platforms.
  • Create, deactivate, and modify terminals, ensuring accurate registration.
  • Review and maintain Gateway department inventory.
  • Coordinate and schedule installations with the Field Services team in accordance with contractually established SLAs.
  • Follow up on customer requests, collaborating with internal teams to remove blockers and ensuring customers follow the correct process to receive support.
  • Ensure timely communication and delivery of services.
  • Prepare and deliver information required for customer terminal onboarding.
  • Prepare and deliver customer billing support documentation.
Skills and Experience we desire
  • Responsible, proactive, and well‑organized.
  • Strong problem‑solving skills with a customer‑oriented mindset.
  • Effective communication skills and ability to collaborate across internal teams.
  • Ability to plan and prioritize tasks efficiently.
  • Analytical and detail‑oriented.
  • Comfortable working in a dynamic, fast‑changing environment.
  • Demonstrates initiative and ownership to drive results.
  • Strong sense of urgency.
  • Intermediate Excel skills (used daily).
Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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