HR Partner, Customer Care

hace 2 semanas

Queretaro BSC Mexico Flowserve Corporation A tiempo completo

Role Summary:

The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 3 days in office/2 days work from home

Responsibilities:

  • Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
  • Consistently execute HR processes, using case management, chat, and telephony
  • Provide guidance to associates and managers on self-service transactions and navigating the HR portal
  • Research solutions to HR customer inquiries and escalate as needed
  • Understand and be able to communicate HR policies, processes, and procedures
  • Adhering to Flowserve's safety, integrity, and code of conduct policies
  • Other duties as required and assigned by manager

Requirements:

  • Bachelor's degree in business/HR
  • Ideally 2-3 years of experience in HR or customer service or HR service delivery
  • Proficiency in English and Spanish, Portuguese will be an advantage
  • Exceptional customer service, emotional intelligence and empathy
  • Excellent probing abilities, to identify true need from customer
  • Resourcefulness and ability to find answers quickly
  • Thorough with responses to inquiries and issues
  • Adaptable to different customer types and situations
  • Technologically savvy to improve and automate activities
  • Confidentiality and discretion for managing sensitive information
  • Executive presence and ability to deliver high touch support

Preferred :

  • Studies in Human Resources
  • Relevant experience
  • Prior experience in an HR Operations Environment
  • Working knowledge of Workday and/or Neocase

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