Technical Support Specialist
hace 1 semana
Technical Support Specialist | Plataforma SaaS de Manufactura
Modalidad: 100% Remoto
Ubicación: Desde cualquier país de LATAM
Horario: Lunes a viernes de 9:00 a 18:00 hrs
Sueldo: $25,000 a $33,000 brutos mensuales
Prestaciones: De ley
Descripción del puesto:
Buscamos un Technical Support Specialist con perfil junior, proactivo y orientado a resultados, interesado en desarrollarse en el ámbito de soporte técnico, análisis de datos y operaciones industriales.
El rol consiste en brindar atención a usuarios, resolver incidencias técnicas y colaborar con equipos internos para mejorar la plataforma SaaS especializada en análisis de datos de manufactura.
Responsabilidades principales:
- Atención y seguimiento de tickets vía Intercom y WhatsApp.
- Asistencia técnica y guía a usuarios en el uso de la plataforma.
- Documentación y escalamiento de bugs e incidencias.
- Validación de datos, alertas y comportamientos del sistema.
- Configuración básica de cuentas y usuarios.
- Ejecución de consultas SQL simples (SELECT, filtros básicos).
- Participación en la mejora de guías y documentación interna.
Requisitos mínimos:
- De 6 a 12 meses de experiencia en soporte técnico o atención a clientes (SaaS, Helpdesk, IT o similar).
- Conocimientos básicos de SQL o bases de datos.
- Excelentes habilidades de comunicación y redacción.
- Capacidad para interactuar con usuarios técnicos y no técnicos.
- Actitud empática, analítica y resolutiva.
Deseable:
- Experiencia con herramientas como Intercom, Zendesk, Jira o Superset.
- Conocimiento básico de procesos de manufactura.
- Experiencia en entornos SaaS o startups.
- Inglés técnico para documentación.
Ofrecemos:
- Trabajo 100% remoto.
- Sueldo competitivo: $25,000 a $33,000 mensuales.
- Prestaciones de ley.
- Capacitación continua en manufactura, datos y tecnología.
- Equipo joven, dinámico y colaborativo.
- Oportunidades reales de crecimiento y desarrollo profesional.
Únete a una empresa en expansión regional y sé parte del futuro del soporte técnico en la industria inteligente.
Postúlate hoy y crece junto a un equipo apasionado por la tecnología y la mejora continua.
Tipo de puesto: Tiempo completo
Sueldo: $25, $33,000.00 al mes
Lugar de trabajo: Empleo remoto
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