Technical Support Specialist
hace 2 semanas
The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.**Responsibilities**:- Maintain a strong understanding of Avigilon’s software and products, including cameras, servers, and networks.- Troubleshoot Avigilon’s hardware and software products over the phone and through remote sessions- Concisely document software, hardware, and network information in a case management system- Continuously learns new skills, technologies & products**Basic Requirements**- Exceptional skills in problem solving & time management- Able to provide timely updates and manage customer expectations- A self-starter who can work independently as well as collaborate effectively with team members with mínimal supervision- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders- Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line- Agile, resourceful learner with strong attention to detail- Installing, configuring, and troubleshooting various operating systems, software, and hardware- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting- 6+ months of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk- Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+- A familiarity with the Onvif profile or other video streaming services**French, Spanish, Portuguese, or Italian fluency**- Experience working in environments using the KCS MethodologyTipo de puesto: Tiempo completoSalario: $6,222.37 - $17,457.72 al mesHorario:- Turno de 8 horasPrestaciones:- Opción a contrato indefinido- Seguro de gastos médicos- Seguro de vida- Trabajo desde casa- Vales de despensaEducación:- Licenciatura terminada (Deseable)Experiência:- Soporte técnico: 3 años (Deseable)Idioma:- Francés (Deseable)- Portugués (Deseable)- Italiano (Deseable)- Inglés (Deseable)Lugar de trabajo: Empleo remoto
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Technical Support Specialist
hace 6 días
Desde casa, México Ruptela A tiempo completo**DESCRIPTION** Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and...
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Technical Support Specialist
hace 4 semanas
Desde casa, México Xperiencify A tiempo completoWe're dedicated to revolutionizing the way the world approaches online education, and we need your skills, passion and enthusiasm to do it.We're looking for our new Technical Support Specialist - someone who'll be obsessed with the challenges of:- Helping users identify and solve technical problems related to creating and publishing on the XP platform-...
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Entry Level
hace 2 semanas
Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...
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Entry Level
hace 2 semanas
Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time **Compensation**: $5 USD per hour **About the Role** We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...
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Technical Support Specialist
hace 1 semana
Desde casa, México WorkBox A tiempo completoTechnical Support Specialist | Plataforma SaaS de ManufacturaModalidad: 100% RemotoUbicación: Desde cualquier país de LATAMHorario: Lunes a viernes de 9:00 a 18:00 hrsSueldo: $25,000 a $33,000 brutos mensualesPrestaciones: De leyDescripción del puesto:Buscamos un Technical Support Specialist con perfil junior, proactivo y orientado a resultados,...
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IT Support Specialist
hace 3 días
Desde casa, México VATaskPros A tiempo completo**Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)** **Location**: Remote **Job Type**: Full-Time **Department**: IT Support **Reports To**: Manager **About Us**: At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team...
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IT Support Specialist
hace 1 día
Desde casa, México VATaskPros A tiempo completo**Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)****Location**: Remote**Job Type**: Full-Time**Department**: IT Support**Reports To**: Manager**About Us**:At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team with a...
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Technical Support Specialist
hace 3 días
Desde casa, México GSB A tiempo completoThe Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.**Responsibilities**:-...
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Support Specialist
hace 6 días
Desde casa, México Webxloo, LLC A tiempo completoJob Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...
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Integrations Support Specialist
hace 4 semanas
Desde casa, México Ottimate A tiempo completo**Please provide your resume in English only.**Job Details:**Internal role name**:Product Support Specialist L1Location: Anywhere in Mexico- Remote (México) or Hybrid (Guadalajara or Chihuahua)Type: Full-time (Contractor)**Job Overview**:As a Product Support Specialist at our organization, you will be an integral part of the Product Support team, primarily...