Inbounder – Immigration Law Firm Support

hace 7 días

Guadalajara, Jalisco, México GC Advisory Group A tiempo completo

Humanlinks is hiring a bilingual Inbounder to join the on-site support team for a

reputable immigration law fi rm based in Texas. This role is fully on-site in Guadalajara

and serves as the first point of contact for clients calling from the U.S. seeking legal

guidance on immigration matters.

*

You will manage high-volume inbound calls with professionalism, empathy, and

accuracy—ensuring every caller receives clear information, timely follow-up, and a

seamless experience before being connected to legal staff when needed.Answer inbound calls daily from U.S.-based clients.

Conduct initial intake: collect basic information, verify eligibility, and document caller

needs.

Schedule consultations and send required forms or instructions.

Provide clear, compliant responses to frequently asked questions (no legal advice).

Log all interactions accurately and confi dentially in internal CRM systems.

Return 100% of voicemails by end of business day.

Support case coordination between clients and the legal team in Texas.

Maintain strict confi dentiality and data security at all times.

Follow standardized operating procedures (SOPs) with precision and consistency.

Requirements

Fluent in English and Spanish

Previous experience in customer service, call center, intake, or administrative support

(legal or immigration experience is a strong plus).

Excellent communication, active listening, and de-escalation skills.

Highly organized, detail-oriented, and reliable.

Comfortable using digital tools: email, calendar, CRM systems, and softphone/VoIP.

Professional demeanor and ability to handle sensitive topics with empathy.

Must be able to work on-site in Guadalajara, Jalisco during business hours.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $14,500.00 al mes

Beneficios:

  • Servicio de gimnasio

Lugar de trabajo: Empleo presencial

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