Learning & Support Specialist

The Opportunity:The Workfront Specialist is responsible for creating, maintaining, and enhancing technical and educational content that supports the adoption and governance of Workfront for the Marketing and Communications functions. This role ensures that Workfront users have clear, accessible, and accurate resources for system usage, compliance, and best practices.

Core duties include writing and managing technical documentation, developing training materials, producing governance reports, and maintaining a structured knowledge base. The role will also involve drafting self-help articles for end-users, coordinating support activities, and directly answering inquiries. By doing so, this specialist strengthens organizational knowledge, ensures consistent communication, and contributes to operational efficiency.

What we're looking for 

• Bachelor's degree in Information Technology, Communications, Technical Writing, Marketing, or a related field; or equivalent certification and experience.

• 5+ years' experience in technical writing, system documentation, training development, or knowledge management.

• Strong technical aptitude with a familiarity in enterprise marketing and project management technologies; experience with Adobe Workfront required.

• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into simple, user-friendly content.

• Strong analytical, organizational, and problem-solving abilities.

• Demonstrated ability to work collaboratively with diverse global teams and stakeholders.

• Proven experience maintaining a knowledge base or similar structured content repository.

• Commitment to continuous learning and professional development.

How you will thrive and create an impact 

Documentation & Knowledge Management

• Write, edit, and maintain system-related technical documentation, training manuals, and process guides.

• Develop and publish self-help resources, FAQs, and knowledge base articles.

• Ensure content is accurate, clear, and aligned with governance and compliance standards.

Training & Education

• Create user-friendly training materials, including guides, slide decks, and video scripts.

• Conduct knowledge-sharing sessions, workshops, and onboarding training for system users.

• Promote adoption of best practices through effective educational content.

Governance & Reporting

• Prepare regular reports on system governance, including usage compliance, permissions, and process adherence.

• Track and analyze knowledge base usage, support inquiries, and system documentation needs.

• Maintain and update the system according to the direction and requirements set by the Product Owner.

Support & Collaboration

• Coordinate and manage responses to user inquiries, ensuring timely resolution.

• Serve as a trusted advisor to users, enabling them to adopt Workfront effectively and independently through proactive guidance and resources

• Partner with technical teams to translate complex concepts into accessible resources.

• Maintain strong relationships with stakeholders, setting clear expectations for documentation and support delivery.

Technical & Analytical Skills

• Maintain proficiency in enterprise marketing technologies (e.g., Workfront, project management systems, workflow tools, and others as determined).

• Apply analytical skills to evaluate system usage data and identify areas for improved documentation or training.

• Leverage technical expertise to ensure accuracy and relevance in all written content.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT

Minimal physical effort is required; work is primarily sedentary.

Assignments may involve high volumes of documentation, deadlines, and stakeholder requests, requiring strong organizational and time-management skills.

Frequent volume of work and deadlines may impose strain on a routine basis.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

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