Tech Lead

Role - Technical Lead - Mexico

Standard Job Title - Principal Solutions Architect

Location:
Mexico (On-site, 4 days per week + 1 Day Remote)

Client Focus:
Key strategic partner in Mexico market

Position Type:
Full-time

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles' SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About Role

We are seeking an exceptional Technical Lead to serve as our embedded technical partner with a key client in Mexico. This is a unique opportunity to bridge the gap between our global engineering teams and our most important Mexican client, operating as both a hands-on technical leader and strategic solution architect.

You will be the technical voice and presence on the ground, working directly within the client's environment to understand their ecosystem, gather requirements in real-time, and architect innovative solutions that leverage our SaaS platform and hyper-local service layer. This role is critical to eliminating the communication delays and inefficiencies

Key Responsibilities
Technical Leadership & Architecture

• Serve as the primary technical liaison between our Global engineering teams and the Mexico-based client
• Analyze and architect solutions that integrate our SaaS platform with localized service requirements
• Lead technical discovery sessions and requirement gathering directly with client stakeholders
• Design pragmatic, scalable solutions that balance business needs with technical feasibility
• Provide hands-on technical guidance and code reviews for implementation teams
• Own end-to-end SDLC processes from requirements analysis through production deployment and maintenance

Client Relationship & Stakeholder Management

• Build and maintain strong relationships with client technical and business stakeholders
• Translate complex technical concepts into business-friendly language for client leadership
• Facilitate technical discussions and decision-making processes with client teams
• Act as the authoritative technical voice in client meetings and strategic planning sessions
• Proactively identify opportunities for technical improvements and innovation

Solution Design & Implementation

• Deep-dive into the client's existing ecosystem to understand integration touchpoints
• Propose innovative solutions that maximize the value of our SaaS platform in their environment
• Design architecture for hyper-local service layer implementations
• Create detailed technical specifications and implementation roadmaps
• Collaborate with Global engineering and stakeholder teams to ensure seamless delivery execution
• Lead incident response and resolution activities, providing real-time technical support during critical issues
• Drive complete SDLC ownership including planning, development, testing, deployment, and post-production support

Communication & Coordination

• Eliminate timezone-related delays by providing real-time technical clarification and decision-making
• Maintain clear, consistent communication channels between client and global teams
• Document technical decisions, requirements, and architectural patterns
• Coordinate cross-timezone development activities and release planning
• Improve process with each iteration

Required Qualifications
Technical Expertise

• 14+ years of overall technical experience with hands-on development, including a minimum of 7+ years in technical leadership roles
• Strong background in SaaS platform architecture and design patterns
• Experience with localized service implementations and multi-tenant architectures
• Proficiency in modern web technologies, APIs, and cloud platforms, languages like Java, React and Golang
• Understanding of microservices architecture and distributed systems
• Experience with database design and optimization for high-scale applications
• Strong incident management and troubleshooting skills with experience in production environments
• Proven ability to diagnose complex technical issues quickly and coordinate resolution across distributed teams
• Comprehensive experience with full SDLC ownership including agile methodologies, CI/CD pipelines, testing strategies, and production operations

Leadership & Communication

• Proven track record of client-facing technical leadership and stakeholder management
• Excellent verbal and written communication skills in both English and Spanish
• Proven ability to translate business requirements into technical solutions and effectively lead discussions with both technical and non-technical stakeholders.
• Strong presentation and documentation skills

Business Acumen

• Experience working in fast-paced, client-focused environments
• Understanding of SaaS business models and customer success principles
• Experience with agile development methodologies and project management

Location & Availability

• Based in Mexico with ability to work on-site 4 days per week + 1 day remote.
• Flexible availability to accommodate coordination with Singapore team (occasional early morning or late evening calls)
• Willingness to travel occasionally for team meetings or client requirements

Preferred Qualifications

• Experience with Latin American market dynamics and localization requirements
• Background in Telco, fintech, e-commerce, or similar industries requiring localized services
• Previous experience as a technical consultant or client-embedded engineer
• Familiarity with regulatory compliance requirements in Mexican market
• Experience with performance optimization for geographically distributed systems

Success Metrics

• Reduction in requirement clarification cycle time from days to hours
• Improved client satisfaction scores and technical relationship strength
• Successful delivery of technical solutions that drive client business value
• Enhanced communication efficiency between Singapore and Mexico teams
• Growth in technical sophistication of client engagements

Preferred Qualifications:

• Experience with Latin American market dynamics and localization requirements
• Background in Telco, fintech, e-commerce, or similar industries requiring localized services
• Previous experience as a technical consultant or client-embedded engineer
• Familiarity with regulatory compliance requirements in Mexican market
• Experience with performance optimization for geographically distributed systems

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles' Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.