Credit & Collections Specialist I

hace 2 días

Ciudad de México, Ciudad de México Park Place Tech S. de R.L. de C.V. A tiempo completo

Credit and Collections Specialist I

The Credit and Collections Specialist I provides an efficient and accurate administrative service to Credit and Collections efforts and to work productively within and outside of the department to facilitate the effective operation of the function.

What you'll be doing:

  • Handle and provide general and specific administrative support to the department

  • Make both outgoing telephone calls and handle incoming calls on behalf of the department

  • Provide support in connection with the preparation, collection, collation and distribution of customer account information and documents

  • Perform data research, reporting and escalate, as appropriate

  • Take receipt of and send mail correspondence and emails on behalf of the department

  • Responsible for the filing of all documentation, as well as the maintenance of the filing system.

  • Prepares journal entries and account reconciliations of accounts dealing with A/R for month-end close.

  • Assists Invoicing & Sales teams in resolving any specific issues that may be contributing to lack of payment such as contract disputes, pricing disputes, etc.

  • Provides customer service regarding collection issues, customer refunds processing, and account adjustments processing and review.

  • Resolves client discrepancies and short payments.

  • Other duties as assigned.

What we're looking for:

  • Minimum 3-5 years related experience (collections, credit, accounting, etc.).

  • Must have experience in project management combining analytical and research skills.

  • Proven knowledge of billing and collection procedures.

  • Demonstrated skills in research and analysis, effective negotiation, persuasion, and dispute resolution.

  • Excellent verbal and written communication skills are required

  • Excellent phone presence with the ability to interact with customers and make collection calls.

Bonus Points:

  • CPA preferred.

Education:

  • Bachelor's degree required.

Travel:

  • 10-15%
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