HR Shared Services Representative II

Country

Mexico

City

Mexico City

Job ID

46859

Department

Human Resources

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

We are looking for a highly motivated person, with an eye to detail, analytical skills, and a willingness to learn and contribute in HR processes continuity, improvement and automation.

HR Shared Services Representative with fluent written and spoken English will join our new HR Shared Services Center Team in Mexico City to support HR policies and processes serving as first line of support for employees, managers and HR Business Partners with HR related inquiries.

A Day in The Life Typically Includes:

• Manage full process related to employee lifecycle (hire-to-retire) in the region.
• Maintain accurate records of employees on the HR system including any changes to employment terms & advising the relevant departments.
• Create/update process guides on a regular basis.
• Create standard & ad hoc reports as necessary.
• Support standardization and automation projects on HR processes across different countries.
• Initiate and implement process changes and automations across HR processes.
• Participate in projects related to improving efficiency and work quality.

Basic Qualifications:

• Experience working in HR Support or HR Administration Shared Services.
• Experience managing processes related to employee lifecycles (hire-to-retire).
• Full proficiency in English.
• Computer literacy (including Microsoft Office).

Preferred Qualifications:

• HR Shared Services experience supporting North America and Latin America.
• Experience in process mapping and optimization.
• Experience in Knowledge Centered Service.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.