Platform Support Specialist

Job ID:

Required Travel :Minimal 

Managerial - No 

Location: :Mexico-Guadalajara (AM) 

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit  

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

The Platform Support Specialist provides advanced operational support for containerized platforms and supporting infrastructure in a telecom environment. This role focuses on Kubernetes, Linux, Python, and Ansible automation, with hands-on exposure to cloud platforms. You will ensure platform reliability, performance, security, and scalability while partnering closely with L1/L3 support, application teams, vendors, and infrastructure specialists.

•  

• Kubernetes & Containers
  • Operate, monitor, and troubleshoot Kubernetes clusters (incl. RBAC, namespaces, deployments, pods, services, ingress).
  • Manage platform components (Helm charts, operators, registries), and optimize scheduling, autoscaling, and resource quotas.
• Automation & Configuration
  • Develop robust Python automation (deployments, health checks, remediation, reporting).
  • Build Ansible playbooks/roles for configuration management, patching, and drift remediation.
• Linux & Infrastructure
  • Perform Linux administration (user management, package management, security hardening, performance tuning).
  • Support platform capacity planning, patching cycles, and backup/restore operations aligned to RPO/RTO targets.
• Cloud & PaaS
  • Support workloads on cloud platforms (e.g., Azure) and enterprise Kubernetes distributions (e.g., OpenShift).
  • Integrate platform services with observability and secrets management.
• Reliability & Operations
  • Implement proactive monitoring, alerting, and performance tuning (e.g., Prometheus/Grafana, ELK).
  • Resolve L2/L3 incidents, conduct root cause analysis (RCA), and deliver permanent fixes.
• Process & Collaboration
  • Use ITSM tools (e.g., ServiceNow) for incident, change, and problem management; ensure SLA adherence and documentation quality.
  • Create and maintain runbooks, SOPs, and knowledge articles; collaborate with application owners, developers, and vendors.

Mandatory Requirements

• Advanced proficiency in Python (beyond basic scripting; production-grade tooling/automation).
• Proven Linux administration experience (troubleshooting, performance, security).
• Proficient in Ansible (playbooks, roles, inventories, CI/CD integration).
• Expertise in Kubernetes (operations, troubleshooting, scaling, security).
• Hands-on exposure to cloud platforms (e.g., Azure; OpenShift/RHOCP experience is a plus).

Required Skills & Experience

• 5+ years in platform/IT operations supporting containerized and/or virtualized environments.
• Strong troubleshooting, analytical thinking, and incident/RCA discipline in SLA-driven environments.
• Experience with observability stacks (Prometheus, Grafana, ELK) and Git-based workflows.
• Familiarity with networking fundamentals (DNS, TCP/IP, load balancing, certificates/TLS).
• Experience with ITSM tools (ServiceNow) and change management best practices.
• Ability to work in a 24×7 support model with rotational on-call.

Preferred Qualifications (Nice to Have)

• VMware stack experience (vSphere, ESXi, vCenter).
• Experience with Helm, Operators, and container registries.
• Knowledge of security practices (RBAC, PodSecurity, secrets management).
• Exposure to databases (Snowflake, NoSQL) for platform-integrated services.
• CI/CD tooling (Jenkins, GitLab CI) and Infrastructure-as-Code practices.

•    You will gain valuable experience and wide knowledge of Software integrative systems.

•    You will be exposed to advanced market technologies.

•    You will work with multiple channels and diverse areas of expertise.

 

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce