Sales Support and Operations Specialist

hace 1 semana

Ciudad de México, Ciudad de México Joom A tiempo completo $350,000 - $450,000 al año

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.

We are launching our operations in Mexico and are looking for a proactive Sales Support & Operations Specialist to help build and maintain an efficient post-sales support and operations system for our clients.


Responsibilities

  • Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues
  • Independently handle routine and standard client cases; escalate more complex issues to a manager when needed
  • Collaborate with both internal teams (logistics, finance, legal, support) and external clients
  • Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated
  • Double-check calculations and commercial terms.
  • Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking
  • Negotiate order retention with clients to prevent cancellations


Requirements

  • At least 2 years of experience in sales operations or B2B deal support
  • Excellent communication skills
  • Capability to independently resolve routine operational tasks, structure work, and involve other team members when needed
  • Proficiency in using CRM systems and Excel
  • Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment
  • Fluency Spanish and English


We offer

  • Competitive compensation: fixed monthly fee paid via service contract
  • Remote-first flexibility: work from anywhere in Mexico, with flexible hours and clearly defined responsibilities
  • International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
  • Growth opportunities: potential for long-term collaboration and transition to full-time employment, based on mutual fit and business needs

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