Workplace Coordinator

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Summary The Guest Services Ambassador (GSA) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest.  As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. GRA's maintain smooth operations by providing administrative support and execution of duties to the highest standards.  Job Responsibilities Site Operations  Create a comfortable, welcoming and hospitable experience for employees and their guest.  Boost agility in the workplace by managing up-to-date visitor information.  Answer and direct incoming calls, emails, correspondence and inquiries professionally and efficiently Anticipate client needs through observation to create memorable experiences.  Manage stationery requisition and related inventory management. Address technical issues efficiently by contacting the responsible and monitoring the resolution. Ad hoc responsibilities assigned by Facilities Manager.  Customer Services Foster a sense of community and create happiness at work for our team, our client and their guest. Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service. Foster an inclusive environment where all team members and building occupants feel respected and valued regardless of background, identity, or beliefs  Visitor Management  Provide personable and efficient visitor registration services. Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS). Enhance safety and security of our client's facility by management of visitor movement. Execute emergency response plan to ensure safety of client and guest when necessary. Provide wayfinding assistance and orientation for guests and new employees  Concierge Services Deliver concierge service with local expertise and insider knowledge.  Manage transportations request from visitors and employees.   Conference Meeting Room Booking  Assist & educate client to achieve optimization and efficiency for meeting room bookings.  Enhance user comfort and services by efficient turnaround of meeting rooms.   Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace. Mail Delivery Services Organise receipt and deliveries of all mails and courier services. Manage mail distribution records and mail logs .  Qualifications Experience  2-years' experience in Hospitality and/or Tourism sector or related professional area Prior experience to manage meeting room services is an advantage  Diploma from an accredited institute Task Skills  Proficiency with Microsoft Word, Excel and PowerPoint. Good command of verbal and written English Personal Skills  Ability to meet tight schedules and deliver high quality of work  High level of communication and interpersonal skills   Conflict resolution and problem-solving capabilities Location: On-site –Ciudad de Mexico,MEXIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.