Business to Business Merchant Analyst

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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

**JOB DESCRIPTION**

The Analyst-Service Performance is responsible for managing an identified portfolio of B2B merchants to grow volumes, grow the number of customers for each merchant and increase merchant satisfaction through outbound client management and value delivery.

**Key Responsibilities are**:

- Manage a portfolio of high value / high potential B2B merchants in Mexico and drive growth through proactive account development.
- Drive business results and support delivery of all key business metrics including charge volume, sales targets, growth in the number of customers for each merchant, retention, etc.
- Understand key drivers, reasons for variances and proactively develop strategies to course correct and ensure sustainable and profitable growth
- Comfortable and experienced in establishing and maintaining positive multi level relationships
- Nurture and grow current business with increased availability of new and existing products/services
- Drive demand and sales opportunities across the B2B merchant portfolio
- Execution of opportunities to drive growth and improve merchant experience and satisfaction
- Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points
- Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance
- Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies
- Owns end to end resolution of reported Surcharge &Suppression cases
- Proactively anticipate/identify new ways to expand relationship, develop action plans and execute flawlessly

**QUALIFICATIONS**
- Solid strategic, consultative and communication skills to present and address complex business issues and opportunities
- Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience
- Advanced or medium Excel handling
- Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication
- Strong project management with ability to work independently
- Ability to compile data, analyze and make recommendations - Analytical and problem solving skills
- Team player with flexible, winning, and positive attitude
- Goal oriented with effective time management skills
- Emotional Intelligence - ability to self-critique and manage with positive mindset.
- Has a Growth Mindset - keen to tackle new challenges and develop themselves and others
- Maturity and Adaptability to cultural differences and diversity
- Strong work ethic and interpersonal skills
- Bilingual abilities - a plus Language: English (both verbal and written)

Tipo de puesto: Tiempo completo

Salario: $17,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Caja de ahorro
- Vales de despensa
- Vales de restaurante

Pregunta(s) de postulación:

- ¿Tienes experiência en el área de Merchant? ¿Tienes gusto por las ventas y atención al cliente?

Experiência:

- Merchant: 1 año (Obligatorio)

Idioma:

- Ingles Avanzado (Obligatorio)