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Customer Service Sr Analyst 2
hace 2 semanas
**Key Job Responsibilities**:
- Daily shipping plan follow up - in transit material
- production plan and expedites set ups PLM/Penske follow DPP (customer minimum requirements if apply)
- Develop production plan daily, weekly & monthly bases
- Review customer demand, expected daily rate, inventory trend and potential capacity constrains escalate to Manager property time
- Maintain the MRP Item planning set up for a given item (Safety Time, P/M code, order policy, book code )
- Audit the item planning setup to ensure setup is consistent with the float rules and items are assigned to the correct book code
- Create / update Qpom (Failure demands) lines and submit relevant request
- Maintain the MPL set up on Scheduled Sales Order (CSSO) header and item level
- Issue request to Global Supply Chain Freight Team for set-up of transport routing instructions
- Calendars shall be reviewed and updated consistently for proper management of planning and capacity
- Customer Demand: failures /EDI resolution manual load compensate missing volume EDI /Check Customer Backlog & Demand pattern beyond Master Scheduling Window to detect variations, consistency, planning horizon, fluctuations
- Cumulative Shipped reconciliation; Analyse adjust Shipping Cum, to agree with customer once reason for mismatch is identified
- Shipment executed as planned, analyse and track customer past due
- Determine past due recovery plan & follow-up and Manufacturing Teams
- Review recovery plans with customer and respective performance
- Analyse & dispute Customer delivery rates
- Analyse & dispute customer debit notes related with delivery issues
- Support Change Execution Eng. Changes / New Models coordinators to implement
- Part Status review FP part status shall be reviewed and request raised to MDS whenever an update is required
- Create / update AETC with accurate reason code
- Cum Rollback Yearly, cumulative shipped quantity shall be reset to 0
- Inventory Management excess inventory, obsolete risk assessment (no movers, BOH / no demand), inventory disposal
