Sr Credit, Billing and Collection Specialist

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it

Position Overview

The Credit Analyst, Billing & Collections Specialist is responsible for assessing creditworthiness, managing customer accounts, and ensuring timely collections for Insulet. This role involves analyzing financial data, setting credit limits, mitigating risk, and working closely with customers and internal teams to resolve outstanding invoices. The specialist will also support cash flow optimization while maintaining strong customer relationships in compliance with industry regulations.

Responsibilities

The following represents the primary responsibilities of the position. Other duties may be assigned as needed

Credit Analysis & Risk Management:

- Evaluate the creditworthiness of new and existing customers through financial statement analysis, credit reports, and payment history.
- Assess credit risk and recommend credit limits, payment terms, and risk mitigation strategies.
- Monitor customer accounts and credit exposure, ensuring compliance with company policies.
- Collaborate with sales and finance teams to balance risk and business growth opportunities.

Collections & Account Management:

- Manage and execute collection strategies to reduce past-due accounts and improve cash flow.
- Proactively communicate with customers to ensure timely payments, resolve disputes, and address billing concerns.
- Work closely with internal departments (sales, customer service, and legal) to resolve payment issues and escalate accounts when necessary.
- Maintain detailed records of collection activities and follow up on outstanding balances.

Reporting & Compliance:

- Prepare and analyze aging reports, credit risk assessments, and collection performance metrics.
- Ensure adherence to company policies, industry regulations, and financial best practices.
- Identify trends in customer payment behavior and recommend process improvements.
- Support audits and compliance efforts related to credit and collections. Team development through training and mentoring of peers

Key Decision Rights
- Escalation and Audit
- Perform activities and tasks per job profile and experience.
- Escalate issues and concerns timely.

Required Leadership/Interpersonal Skills & Behaviors
- organization and attention to detail.
- Strong data entry and communication skills.
- interpersonal skills.
- Cross-functional collaboration and multicultural awareness.
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Ability to perform under pressure and meet tight deadlines

Required Skills and Competencies
- Proven track record for improving process efficiencies and solving problems.
- Strong leadership skills
- Excellent communication skills both written and verbal, and internal personal skills
- Excellent analytical and problem solving skills.
- knowledge of integrated medical billing software preferred
- Very strong Analytical skills.
- Extremely attentive to detail.
- Exceptional organizational skills.
- Transition organizations and management of change
- Strong understanding of financial statements, credit risk assessment, and collection strategies.
- Proficiency in ERP and financial systems SAP and Microsoft Excel.
- Excellent negotiation, communication, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of industry regulations, compliance standards, and credit risk best practices.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent negotiation, communication, and problem-solving skills.

Education and Experience
- Education: Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- Experience: 3-5 years in credit analysis, collections, or accounts receivable, preferably in the MedTech, healthcare, or manufacturing industry a plus.
- Strong understanding of financial statements, credit risk assessment, and collection strategies.
- Proficiency in ERP and financial systems SAP and Microsoft Excel.

Additional Information
- The position is hybrid work at our Guadalajara Office.
- Minimal travel required