Bilingual Contact Center Sr Specialist

hace 2 semanas

Guadalajara, México Nielsen A tiempo completo

Are you passionate about building strong customer relationships and contributing to groundbreaking research?

As a Bilingual Contact Center Senior Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families. This is an exciting opportunity to join a global leader and make a real impact.

**Responsibilities**:

- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.

**What You'll Bring**:

- Fluency in both English and Spanish (written and verbal) is a must.
- Excellent communication, negotiation, and customer service skills.
- Prior sales experience is a significant plus.
- Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
- Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
- High school diploma or equivalent work experience.

**What We Offer**:

- Competitive Base Salary
- Above-the-law Benefits featuring medical insurance, life insurance, food vouchers, 30 days of Christmas bonus, among others.
- Flexible Schedules (In-Office): We offer a variety of shift options to accommodate diverse needs, while working from our modern office. Exact shift details will be discussed during the interview process.
- Join a global leader and contribute to cutting-edge media measurement research.

**JOIN THE NIELSEN TEAM

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