Bilingual Client Support Specialist

hace 2 semanas

Guadalajara, México HRPV Mexico A tiempo completo

_**Bilingual Client Support Specialist - Legal Services Team **_

**Location: Guadalajara, Jalisco**

Are you bilingual in English and Spanish, with call center experience but looking for more than just a typical call center role? Join our team as a **Bilingual Client Support Specialist**, where your contributions will make a real impact, and you’ll be valued as an essential team member—not just a number.
- **Key Responsibilities**:_
- Manage inbound and outbound client calls, delivering exceptional service and follow-up.
- Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.
- Assist with administrative tasks, including non-litigation legal documentation.
- Draft, proofread, and organize essential legal documents for clients.
- Provide accurate updates to clients regarding case progress and respond to inquiries effectively.
- **Qualifications**:_
- **Fluent in English and Spanish (fully bilingual).**:

- Resident of Guadalajara or nearby areas.
- High School Diploma, or partial college education (no degree necessary—we value your experience and drive).
- Minimum of 6 months experience in customer service, ideally within a call center.
- Basic skills in Microsoft Office (Word, Excel, Outlook).
- Knowledge of legal services is a bonus, but not required.
- **Compensation and Benefits**:_
- **Competitive salary**: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.
- **Career growth**: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.
- **Legal benefits**:IMSS, paid vacation, and Christmas bonus.
- **Work-life balance**: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
- **Days off**:All the US Holidays off.
- **Paid training**: You’ll be supported from day one, with fully paid training to help you succeed.

Tipo de puesto: Tiempo completo

Sueldo: $13,000.00 - $16,000.00 al mes

Beneficios:

- Aumentos salariales
- Bebidas gratis
- Descuento de empleados
- Descuento de gimnasio
- Descuentos y precios preferenciales
- Estacionamiento de la empresa
- Opción a contrato indefinido
- Programa de referidos

Tipo de jornada:

- Diurno
- Fines de semana
- Lunes a viernes
- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

Ubicación:

- 44600, Guadalajara, Jal. (Obligatorio)

Lugar de trabajo: Empleo presencial

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