Customer Collaboration

hace 2 días

Querétaro, México Kellanova A tiempo completo

Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Customer Services & Collaboration Head. You’ll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the Caribbean Islands, while supporting export operations.
In this role, you’ll integrate commercial insights into replenishment systems for top business partners, co-create strategic commercial plans with cross-functional teams, and ensure product availability through accurate sell-out forecasting. You’ll lead customer engagement programs, drive CS&L business reviews, and own the US-sourced product availability process for Caricam, acting as the key liaison with US teams.
This is a 6 months period temporary role.
A Taste of What You’ll Be Doing
**Customer Collaboration & Value Creation**: Lead interdisciplinary teams to co-develop strategies that enhance service levels, on-shelf availability, and gross sales with Caribbean distributors and export partners.
**Commercial Integration & Replenishment**: Align commercial inputs with CS&L and VMI systems to optimize replenishment processes for top customers and ensure demand visibility.
**Strategic Planning & Execution**: Co-create commercial plans with Customer Supply, Demand Planning, and Customer Development teams to support business growth and execution excellence.
**Service Level & Forecast Accuracy**: Monitor key metrics such as Fill Rate (FR), OTIF, and sell-out forecasts to reduce lost sales and ensure product availability across channels.
**Operational Coordination**: Partner with Demand Planning Heads and Category teams to manage SKU visibility, delisting updates, restrictions, and expansion opportunities.
We’re Looking for Someone With
2-3 Years’ experience in Customer Service Area
2-3 years’ experience in Logistic / Distribution area
Order Management Knowledge
Forecasting Experience
Knowledge on Customer Development.
Experience working with Distributors.
SAP Knowledge is desirable
What’s Next
If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page & be sure to ask your recruiter for more specific information.
Get to Know Us
What does it take to be the best? Someone like you.
Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.

  • Customer Collaboration

    hace 6 días

    Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Temporary Customer Services & Collaboration Head . You'll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the...

  • Customer Collaboration

    hace 4 días

    Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as theTemporaryCustomer Services & Collaboration Head. You'll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the...

  • Customer Collaboration

    hace 7 horas

    Querétaro, México Kellanova A tiempo completo

    Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Customer Services & Collaboration Head. You’ll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the Caribbean...

  • Customer Collaboration

    hace 3 semanas

    Querétaro, México Kellanova A tiempo completo

    Are you driven by collaboration and passionate about elevating customer experience across international markets? Join our Customer Supply Chain & Logistics team as the Temporary Customer Services & Collaboration Head. You’ll spearhead interdisciplinary efforts to enhance service levels, on-shelf availability, and gross sales with distributors across the...

  • Customer Service

    hace 7 días

    Querétaro, México Kellanova A tiempo completo

    Are you driven by data and eager to shape demand strategies that fuel business growth? Join our team as a Customer Service & Collaboration Junior Associate. You’ll be responsible for analyzing large volumes of customer and commercial team data to develop and share accurate Sell-Out forecasts, integrating pricing, seasonality, inventory levels, and...

  • Customer Service Coordinator

    hace 6 días

    Querétaro, México Colep Consumer Products A tiempo completo

    We are looking for a Customer Service Coordinator to join our Supply Chain team and play a key role in shaping the customer experience through strategic thinking, strong execution, and cross functional collaboration. Your impact in this role You will act as the key link between our customers and our operations, leading the Customer Service team, ensuring SLA...

  • Customer Service Analyst

    hace 2 semanas

    Querétaro, Qro., México Buckman A tiempo completo

    **CUSTOMER SERVICE ANALYST** Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and...

  • Customer Service Coordinator

    hace 7 días

    Querétaro, Qro., México Colep Consumer Products A tiempo completo

    We are looking for a Customer Service Coordinator to join our Supply Chain team and play a key role in shaping the customer experience through strategic thinking, strong execution, and cross functional collaboration. Your impact in this role You will act as the key link between our customers and our operations, leading the Customer Service team, ensuring SLA...

  • Customer Service Analyst

    hace 1 semana

    Querétaro, México Buckman A tiempo completo

    **Vacante para la empresa Buckman en Querétaro, Querétaro**: Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman deliversexceptional service and innovative solutionsto our customers...

  • Customer Program Leader

    hace 2 semanas

    Querétaro, Qro., México Avery Dennison A tiempo completo

    **Descripción de la empresa** **Descripción del empleo** SUMMARY: Customer Program Leader plays a key role in elevating our customer’s brands by leading the development of creative, innovative branding solutions for apparel brand owners and retailers. This role leads the program deployment process by defining new requirements in collaboration with Sales,...