Travel and Expenses Operator
hace 7 días
As Partner of Choice, Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more.
Our Hire-to-Retire business line delivers a variety of innovative Human Resources services along the complete lifecycle of an employee - from onboarding to off-boarding We also provide services related to HR Administration, Payroll, Equity & Benefits and much more
Are you ready to be part of the change and help us make real what matters?
We are looking for our next team member **Travel & Expenses Operator.**
This role is responsible for performing daily activities associated with ensuring successful interface between automated systems and customer ERP systems, monitoring of expense transactions to identify behaviors that are indicative of errors, potential fraud, waste, or misuse.
The Travel Expense Operator will be responsible for taking actions for Latin America countries via predefined resolution steps to create policy awareness, acquire additional justification or escalating findings to the management/HR.
- This position also requires the ability to recognize any issues on submitted expense reports that would delay or prohibit reimbursement of expenses and work to resolve.
- Execute basic and intermediate functions within SAP software, the expense management tool and auditing system.
- Create/update Microsoft Excel files (must be able to utilize pivot tables and v-look ups)
- Identify and research audit exceptions as they occur and take appropriate steps by coordinating disciplinary action with HR
- Download and analyze various audit exceptions to monitor daily activities. This includes but is not limited to SAP open items, AMEX/VISA past due monitoring and late fees management and various other employee reimbursement reports as assigned.
- Coordinate effort to reduce late fees, duplicates payments, and processing errors.
- Coordinate the resolution of employee expense reimbursement related questions by serving as the tier 2 point of contact for employee customer services (AskHR).
- Facilitate all processes and issue resolution by working closely with Managers and HR.
- Consultants as per processes outlined in the Disciplinary guidelines as well as internal technical resources.
Selection Criteria:
- Native Spanish or fluent level
- Advanced English level.
- 2-3 years of successful experience in expense processing and/or card administration.
- HR diploma or equivalent required, Financial or Administration
- Moderate level of computer acumen, especially in Microsoft Word, Excel (pivot tables & V-Look ups), order management systems such as SAP, and flexibility to multi-task and adjust to changing requirements, schedules and priorities - ability to work under pressure to meet deadlines.
- The proven ability to prioritize rapidly; semi-complex problem solving and organizational skills; decision making/analysis skills.
- Good interpersonal skills and business maturity.
- Assist in identifying weaknesses in current process controls and procedures, finding corrective actions and implement said actions.
What makes us proud as an employer:
A hybrid working model with a flexible working hours policy to promote work life balance.
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