Empleos actuales relacionados con Fintech Cx Ops Analyst - Ciudad de México - DiDi Global
-
Legal Ops Analyst
hace 2 semanas
Ciudad de México Xepelin A tiempo completoSomos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región.Xepelin nace en Chile en 2019 y,...
-
CX Ops intern
hace 1 semana
Ciudad de México, Ciudad de México DiDi Global A tiempo completoCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
-
CX Ops intern
hace 1 semana
Ciudad de México, Ciudad de México DiDi Global A tiempo completoCompany OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...
-
Fintech Innovation Analyst
hace 6 días
Ciudad de México, CDMX Finnovista A tiempo completo**Sobre Finnosummit**: Finnosummit es la plataforma líder del ecosistema Fintech de América Latina que impulsa y conecta a innovadores y actores clave de la industria para transformar las finanzas y crear un mundo mejor. Finnosummit realiza eventos, programas de startups, publicaciones y estudios y networking de alto impacto que buscan liberar el poder...
-
CX Strategy
hace 5 días
Ciudad de México, Ciudad de México Rappi A tiempo completoHey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...
-
Sr CX Manager
hace 1 semana
Ciudad de México, Ciudad de México Talental A tiempo completoWanna lead the CX team at Mexico's most efficient Fintech Startup? You know the role: measure and improve CX metrics, optimize processes, etc. The difference? You'll do it at Mexico's most efficient tech company, generating over $1M in revenue per employee.You'll report directly to the CEO and lead a team of 9 exceptional CX agents, with the freedom to...
-
Business Analyst para Importante Fintech en Cdmx
hace 2 semanas
Ciudad de México VIPE Consultores A tiempo completoBusiness Analyst para importante empresa Fintech de manera remota **Requisitos**: - Como Business Analyst y en backoffice de sistemas de pago - Unix (preferentemente Linux) y base de datos Oracle. Office avanzado. - Importante tener conocimiento o haber trabajado en empresas de medios de pago; PROSA, GLOBAL, etc. Descripción del puesto: Debe tener...
-
Ops Analyst
hace 3 semanas
Ciudad de México Sephora A tiempo completo**Position**:OPS Analyst**Profile**:**Requisitos**:- Licenciatura en Mercadotecnia, diseño industrial, negocios o afín- De 1 a 2 años de experiência en posiciones operativasInglés avanzado (oral y escrito)**Actividades**:- Solicitar y dar seguimiento de evidencias de góndolas y espacios en tiendas- Solicitar los permisos a tiendas para el ingreso de...
-
Ops Sup Analyst
hace 2 semanas
Ciudad de México 27284 Banco Citi Mexico Sociedad Anonima A tiempo completoThe Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. The Ops Sup Analyst 2 serves as the liaison...
-
UX Researcher Lead
hace 6 días
Ciudad de México KAPITAL A tiempo completo**Descripción**:**¡Únete a nuestro equipo y transforma el futuro de la banca digital con nosotros!**En Kapital, buscamos un/a UX Researcher Lead para trabajar en proyectos innovadores.**Objetivo del puesto**:Liderar la estrategia de investigación de experiência de usuario (UX) y experiência de cliente (CX) para los productos digitales de Kapital en...
Fintech Cx Ops Analyst
hace 3 semanas
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
Team Overview:
In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company.
We are looking for a dynamic, energetic and proactive professional who is eager to learn about our company, contribute to improve our service delivery processes and be a part of a disruptive industry.
Role Responsibilities:
- Fulfill tasks set out by the Credit Business Improvement & CX Ops team
- Perform data analysis to propose business solutions
- Create and improve standard operating procedures
- Partner with cross-functional stakeholders
- Support on the execution and implementation of initiatives focused on enhancing the customer experience
- Creation of content material for presentations
- Optimize FAQ, processes and reply templates content to improve issue resolution
- Support on the analysis of performance data, measure impact to customers and internal OKRs
Role Qualifications:
- Bachelor’s degree (Engineering, Economics, Business Administration or related fields)
- Proficiency in excel (must-have)
- Proficiency in english (must-have)
- Excellent written communication and presentation skills
- Comfort working with teams in different time zones (China and Brazil)
- Knowledge of SQL (nice to have)
EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
